FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Operations Team Lead
Bank of America. Oversee and coordinate foreclosure activities from referral through foreclosure sale and redemption expiration .
About the role
Key responsibilities & impact- Oversee and coordinate foreclosure activities from referral through foreclosure sale and redemption expiration
- Ensure timely and accurate progression of loans through foreclosure milestones
- Identify, research, analyze, and resolve complex operational issues and exceptions
- Provide guidance and technical support to employees on complex foreclosure work and procedures
- Monitor workflow execution, priorities, milestone aging, and escalations
- Ensure adherence to procedures, controls, documentation requirements, and operational standards
- Review exception requests and refer complex matters to senior management
- Support sale-readiness activities, foreclosure protections, and resolution of holds and impediments
- Identify workflow gaps, milestone delays, and recurring issues and support process improvements
- Support procedure validation, procedure reviews, updates, testing, remediation, and implementation activities
- Coordinate with internal business partners to resolve foreclosure issues and operational dependencies
- Support audit, exam, risk, and control-related activities
- Provide coaching and knowledge sharing
- Support operational reporting, business routines, issue identification, and escalation of material concerns
- Manage team workload and provide oversight and direction to the Operations team
Requirements
What you’ll need- Current experience in Foreclosure operations
- Experience identifying, researching, analyzing, and resolving complex operational issues and exceptions
- Ability to manage operational priorities, escalations, deadlines, and competing business needs
- Experience providing operational guidance, coaching, or technical support to employees
- Experience working within established procedures, controls, and documentation requirements
- Ability to identify issues requiring escalation and communicate complex operational matters to leadership and business partners
- Strong written and verbal communication skills
- Ability to collaborate across teams and business partners
- Knowledge of default mortgage servicing and foreclosure operations
- Experience supporting operational process, procedure, workflow, or technology changes
- Experience supporting operational risk, control, audit/exam, testing, remediation, or procedure-validation activities
- Experience reviewing operational data or reporting to identify trends, exceptions, or issues
- Experience improving operational workflows
- 40 hours per week
- 1st shift (United States of America)
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Support for teammates’ physical, emotional, and financial wellness
- Opportunities to learn, grow, and make an impact
- Career development opportunities
- Inclusive workplace and support for career growth