Senior Quality Analyst – Treasury Fulfillment

Bank of America

. Perform and review quality audits and monitor and evaluate client interactions .

Posted 9/28/2026full-timeUnited StatesSenior💰 $26 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance processes, including performing audits and reviews, analyzing quality issues, and providing feedback and coaching. Proficient in managing workflows and collaborating with business partners to ensure compliance and accuracy in documentation.

Highest-signal resume keywords

Quality Assurance ExperienceTreasury ExperienceCustomer Service ExperienceExcellent Communication SkillsDocument Review and Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AuditsInline Quality AssuranceTest Plans DevelopmentPerformance AnalysisRegulatory Compliance Review

Soft Skills

Organizational SkillsTeamworkAdaptabilityClient EngagementCoaching and Feedback

Tools & Technologies

OutlookSkypeTeamsBank Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Depository ProductsTreasury ProductsQuality Assurance StandardsProcess ImprovementRisk Mitigation

About the role

Key responsibilities & impact

Perform and review quality audits and monitor and evaluate client interactions
Perform Inline Quality Assurance reviews for depository and treasury product implementations
Complete approximately 30+ quality reviews daily while following strict prioritization processes
Validate that required documents are provided, complete, and accurate
Coordinate with business partners and Implementation Associates to obtain corrected or missing documents
Monitor Outlook, Skype, Teams, and other communication channels for workflow updates, inquiries, escalations, and business updates
Analyze quality issues and performance measures for management review
Provide feedback, coaching, and formal education to employees, team managers, and clients
Review casework and legal documents for regulatory and test-and-controls compliance
Identify trends, escalate problems, and communicate team performance trends to leaders
Recommend and implement procedure and workflow changes
Develop test plans, scenarios, and cases
Utilize bank systems to complete quality review requests
Identify and escalate process and procedure gaps to mitigate risk
Manage desk routines, timelines, and responsibilities while meeting strict quality assurance standards

Requirements

What you’ll need

Minimum 2 years of Customer Service experience
1+ year of Treasury experience
1+ year of Quality Assurance Experience
Excellent verbal and written communication skills
Ability to multi-task and sustain high organizational skills in fast-paced environment
Willingness to learn and adapt to change
Ability to work independently and be a self-starter
Ability to promote teamwork and positive attitude
Ability to engage with client begin a conversation, build rapport, and handle objections
Comfortable receiving ongoing performance feedback and coaching
Intermediate ability in computer skills
High School Diploma / GED / Secondary School or equivalent
Ability to work 1st shift
Ability to work 40 hours per week

Benefits

Comp & perks

Industry-leading benefits
Paid time off
Resources and support to employees
In-office flexibility based on role-specific responsibilities and business needs
Opportunities to learn, grow, and make an impact