Senior Team Member

Bank of America

. Process claims pertaining to Credit and Debit Card incomplete transactions .

Posted 9/15/2026full-timeGurugram • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing credit and debit card claims while ensuring compliance with operational procedures and risk standards. Strong analytical skills for account activity and payment transaction analysis, coupled with effective communication and collaboration abilities.

Highest-signal resume keywords

Credit And Debit Card Claims ProcessingOperational Risk And ControlsAccount Activity AnalysisBusiness Communication SkillsProcess Improvement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingCard Life Cycle UnderstandingRegulatory ComplianceDocumentation MaintenanceProcess Control Framework

Soft Skills

Good Communication SkillsInterpersonal SkillsOwnership And AccountabilityCollaborationProblem Resolution

Industry Keywords

Operational ProceduresRisk And Control StandardsBusiness ResiliencyContinuous Process ImprovementAudit Readiness

About the role

Key responsibilities & impact

Process claims pertaining to Credit and Debit Card incomplete transactions
Perform accurate and timely processing of claims while meeting productivity, quality, and service level targets
Ensure compliance with operational procedures, risk and control standards, and regulatory requirements
Analyze account activity, payment transactions, and supporting documentation
Execute daily BAU activities
Identify, escalate, and support resolution of process exceptions, system issues, and potential operational risks
Adhere to the Process Control Framework and support business priorities
Participate in training, cross-training, and knowledge-sharing initiatives
Support business resiliency across multiple work types and queues
Collaborate with internal partners, leadership teams, and stakeholders
Contribute to continuous process improvement initiatives
Maintain detailed documentation for audit and compliance readiness
Handle sensitive customer and financial information with ownership, accountability, and sound judgment

Requirements

What you’ll need

Graduate or Postgraduate in any stream
2–4 years of experience
Good understanding of Card Life Cycle
Good communication skills, both verbal and written
Proficient understanding of various operational Risk and Controls
Excellent interpersonal skills
Excellent business communication skills
Morning shift availability (7:30 am–4:30 pm)

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development
Training, cross-training, and knowledge-sharing initiatives
Opportunities to contribute to career development and shared success