Senior Technical Support Engineer – Global Financial Crimes

Bank of America

. Manage day-to-day activities and functions for the assigned team .

Posted 11/5/2026full-timeJersey City • New Jersey • United StatesSenior💰 $92,100 - $160,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing production support for critical AML and Economic Sanctions applications, with a strong focus on incident management, root cause analysis, and operational risk mitigation. Proven ability to lead teams, drive automation improvements, and communicate effectively across various technology and business stakeholders.

Highest-signal resume keywords

10+ Years Technology ExperienceUnix/Linux ProficiencyOracle and Teradata ExpertiseHadoop and Autosys ExperienceITIL Practices Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingRoot Cause AnalysisApplication SupportIncident ManagementProblem ManagementChange ManagementBatch ProcessingDatabase ManagementProduction MonitoringAutomation Improvements

Soft Skills

LeadershipMentorshipEffective CommunicationCollaboration

Tools & Technologies

InformaticaSplunkDynatraceMicrosoft CopilotMicrosoft 365

Industry Keywords

AMLEconomic SanctionsFinancial CrimesRegulated EnvironmentCompliance

Tech Stack

Tools & technologies

HadoopInformaticaLinuxOracleSplunkUnix

About the role

Key responsibilities & impact

Manage day-to-day activities and functions for the assigned team
Delegate work to team members and supervise work processes
Provide informal leadership of sub-teams or technology silos
Manage on-call and support schedules
Provide leadership, mentorship, and direction to team members
Solve complex technical and analytical issues
Communicate results to senior management and Line of Business partners
Provide AMRS production support for critical AML and Economic Sanctions applications
Manage and resolve incidents, problems, and support tickets while meeting SLA commitments
Drive root cause analysis and permanent fixes
Ensure monitoring, alerting, dashboards, and operational controls are in place
Drive automation and observability improvements
Support patching, production releases, and changes through readiness, implementation, validation, and post-release monitoring
Identify and address production, compliance, and operational risks
Continuously improve application stability and support processes using an engineering and data-driven mindset
Operate within a highly controlled AML and Economic Sanctions environment
Troubleshoot production issues using application logs, databases, APIs, batch processing, and diagnostic tools
Collaborate with Development, Infrastructure, Business, and Compliance partners

Requirements

What you’ll need

10+ years of relevant technology experience, including hands-on support of complex, business-critical applications
Strong hands-on experience with Unix/Linux
Strong hands-on experience with Oracle and Teradata
Strong hands-on experience with Hadoop
Strong hands-on experience with Autosys
Strong hands-on experience with Informatica
Strong hands-on experience with Splunk and Dynatrace
Strong knowledge of ITIL practices, including Incident, Problem, and Change Management
Proven technical troubleshooting and root cause analysis skills across applications, databases, batch processing, integrations, and infrastructure
Demonstrated ability to own production issues through resolution, root cause, and permanent remediation
Experience supporting applications in a highly controlled or regulated environment
AML, Economic Sanctions, Financial Crimes, or financial services experience preferred
Experience using AI and productivity tools, including Microsoft Copilot and Microsoft 365
Strong written and verbal communication skills
Ability to work effectively across Development, Infrastructure, Business, Compliance, and other technology teams
Ability to work 1st shift in the United States of America
Ability to work 40 hours per week

Benefits

Comp & perks

Dedicated development time each week for hands-on learning
Certification paths
Technical deep dive sessions
Upskilling programs
Internal knowledge shares and knowledge sharing forums
Discretionary annual incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support for employees
In-office culture with role-specific flexibility