Senior Technology Manager – Global Data-Network Operations

Bank of America

. Build and lead teams delivering technology products and services aligned with business outcomes .

Posted 9/25/2026full-timeUnited StatesSeniorWebsite

Tech Stack

Tools & technologies

DNSFirewallsSwitchingTCP/IPVMware

About the role

Key responsibilities & impact

Build and lead teams delivering technology products and services aligned with business outcomes
Define and own the global data network operations strategy, governance, and reliability roadmap
Lead global teams providing proactive response and service restoration for enterprise data networks and related services
Diagnose and resolve complex issues across routing, switching, SD-WAN, firewalls, and load balancers
Manage 24x7 level 2 and level 3 operational support for datacenter, core, branch, campus, wireless, SD-WAN, and AAA environments
Drive transformation from ticket-driven operations to data-centric, AI-first, and automation-first operating models
Implement AI-driven runbooks, self-healing workflows, and intelligent incident routing
Identify workload reduction, automation, and process simplification opportunities
Design and implement an operating model integrating NOC, SRE, automation, and follow-the-sun support
Track and improve operational KPIs including MTTD, MTTR, change success rates, incident volumes, and automation coverage
Build teams, manage workforce strategy and hiring practices, establish quality objectives, and train employees
Conduct performance reviews, coach employees, and create development plans
Manage production solution delivery, application performance, resiliency, security, data standards, audits, risk, financial, and compliance requirements
Manage relationships with business and technology partners, suppliers, architecture, engineering, product management, and business management
Foster a blameless, learning-oriented culture and upskill the organization in automation, AI, data literacy, and modern network technologies
Manage associates, budgets, expenses, risk controls, talent development, and business outcomes

Requirements

What you’ll need

15+ years in large-scale network operations, infrastructure engineering, or related domains
At least 7+ years in senior leadership roles in complex, multi-vendor, regulated enterprises
Proven track record leading global 24x7 follow-the-sun operations teams and major incident management for mission-critical environments
Expert-level experience with routing and switching, firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, and VPN
Experience with SDN, Cisco ACI, VMware NSX, and Arista CloudVision
Experience with SD-WAN; Cloudgenix and Cisco preferred
Experience with WAN, MAN, LAN, optical networking, routing, switching, firewall, proxy/threat prevention, DDI, load balancing, and AAA
Knowledge of ITIL, Agile, LEAN, and DevOps frameworks and philosophies
Strong business partnership skills
Ability to summarize complex issues into executive summaries
Willingness to work irregular hours based on the global operating model and client locations
Strong analytical skills and ability to identify gaps, challenge constructively, and remediate underlying risks
Knowledge of regulatory risk management in Technology and Information Security
Bachelor's degree in Telecommunications, Computer Science, Information Security, or a related technical discipline is desired
Relevant industry certifications in network technologies are desired
Experience working in an Agile environment and ITIL/Agile certification are desired

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development