Senior Technology Manager – Global Data-Network Operations

Bank of America

. Build and lead teams delivering technology products and services aligned with business outcomes .

Posted 9/25/2026full-timeUnited StatesSeniorWebsite

Tech Stack

Tools & technologies

DNSFirewallsSwitchingTCP/IPVMware

About the role

Key responsibilities & impact

Build and lead teams delivering technology products and services aligned with business outcomes
Develop technology strategy and ensure solutions comply with applicable standards
Lead global teams providing proactive response and service restoration for enterprise data networks and related services
Diagnose and resolve complex network issues across routing, switching, SD-WAN, firewalls, and load balancers
Define and own the data network operations strategy aligned with business, risk, and technology roadmaps
Advance automation and AI-assisted operations to reduce manual effort and improve network reliability
Implement AI-driven runbooks, self-healing workflows, and intelligent incident routing
Identify workload reduction, automation, and process simplification opportunities
Design and implement a modern operating model integrating NOC, SRE, and automation capabilities, including follow-the-sun support
Track and improve operational KPIs including MTTD, MTTR, change success rates, incident volumes, and automation coverage
Foster a blameless, learning-oriented culture emphasizing reliability, transparency, and continuous improvement
Upskill the organization in automation, AI, data literacy, and modern network technologies
Manage workforce strategy, hiring practices, performance, career development, coaching, and employee training
Manage production solution delivery, application performance, resiliency, security, data management standards, audits, risk, financial, and compliance policies
Manage relationships with business and technology partners, suppliers, architecture, engineering, product management, and business management
Demonstrate inclusion leadership, process and data management, enterprise communication, risk management, financial stewardship, talent leadership, and business outcome delivery

Requirements

What you’ll need

15+ years in large-scale network operations, infrastructure engineering, or related domains
At least 7+ years in senior leadership roles in complex, multi-vendor, regulated enterprises
Proven track record leading global 24x7 follow-the-sun operations teams and major incident management for mission-critical environments
Expert-level experience with routing and switching, firewalls, LAN, TCP/IP, DNS, UDP, NAC, QoS, EIGRP, BGP, OSPF, Multicast, NHRP, IPv4, IPv6, MPLS, ACL, and VPN
Experience with SDN, Cisco ACI, VMware NSX, and Arista CloudVision
Experience with SD-WAN; Cloudgenix and Cisco preferred
Experience with WAN, MAN, LAN, optical networking, routing, switching, firewall, proxy/threat prevention, DDI, load balancing, and AAA
Knowledge of ITIL, Agile, Lean, and DevOps frameworks and philosophies
Strong business partnership skills
Ability to summarize complex issues into executive summaries
Willingness to work irregular hours based on the global operating model and client locations
Strong analytical skills and ability to identify gaps, challenge constructively, and drive risk remediation
Knowledge of regulatory risk management in Technology and Information Security
Bachelor’s degree in Telecommunications, Computer Science, Information Security, or a related technical discipline is desired
Relevant industry certifications in network technologies are desired
Experience working in an Agile environment is desired
ITIL/Agile certification is desired
Strong communication and problem-solving skills

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Career development and hands-on development opportunities
Training and coaching
Inclusive workplace culture
24x7 global operating model