Senior Technology Manager – Global Financial Crimes

Bank of America

. Build and manage teams, including workforce strategy, hiring practices, training, and performance objectives .

Posted 10/20/2026full-timeUnited StatesSenior💰 $135,900 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing production support teams and mission-critical applications within highly regulated environments, with a strong focus on operational risk, compliance, and incident management. Proficient in driving automation and process improvements while fostering collaboration and continuous improvement across teams.

Highest-signal resume keywords

10+ Years Experience In Enterprise ApplicationsProduction Support Team LeadershipOperational Risk And Compliance ManagementUnix/Linux And SQL ProficiencyFinancial Services Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Production Incident ManagementService RestorationRoot Cause AnalysisDisaster Recovery FrameworksAutomation InitiativesObservability PracticesITIL Incident ManagementETL ProcessesHadoop Ecosystem TechnologiesPerformance Metrics

Soft Skills

Excellent Verbal And Written CommunicationStakeholder EngagementCollaborationContinuous ImprovementAccountability

Tools & Technologies

Unix/LinuxSQLAutosysSplunkDynatraceServiceNowRemedyMyITSMFinancial Crimes Compliance ToolsKnowledge Management Artifacts

Industry Keywords

Financial ServicesBankingRegulated EnvironmentsOperational RiskAudit ComplianceSanctionsAMLBusiness ContinuityProduction SupportCommunities Of Practice

Tech Stack

Tools & technologies

ETLHadoopInformaticaLinuxServiceNowSplunkSQLUnix

About the role

Key responsibilities & impact

Build and manage teams, including workforce strategy, hiring practices, training, and performance objectives
Facilitate employee performance and career development through reviews, coaching, and development plans
Manage solution delivery and application performance in production, including health, resiliency, performance, security, data management, audits, and compliance
Manage business and technology partner relationships and lead Communities of Practice
Contribute to technology strategy and align execution with product strategy
Lead day-to-day production support for the Global Financial Crimes Sanctions portfolio
Diagnose, triage, and resolve production incidents while minimizing customer and business impact
Manage operational risk, audit findings, compliance obligations, remediation, and control improvements
Partner with business, compliance, risk, infrastructure, and development teams
Lead major incident and production-event response
Conduct root cause analysis and implement corrective actions
Monitor and manage complex batch-processing environments
Lead resiliency, business continuity, and disaster recovery testing
Drive automation, observability, and process improvements
Maintain procedures, support documentation, runbooks, and knowledge-management artifacts
Deliver executive communications, operational reporting, and service-performance metrics
Foster accountability, collaboration, continuous improvement, and operational excellence

Requirements

What you’ll need

10+ years of experience supporting enterprise applications within large-scale, highly regulated environments
Proven experience leading production support teams and managing mission-critical applications
Strong technical and analytical skills supporting proprietary and vendor-based technology solutions
Experience in financial services, banking, or other regulated industries
Experience managing production incidents, service restoration, and problem management
Strong understanding of operational risk, audit, control, and compliance requirements
Excellent verbal and written communication skills with senior-stakeholder engagement
Hands-on experience with Unix/Linux, SQL, Autosys or comparable scheduling platforms, Splunk, and Dynatrace
Strong understanding of ITIL Incident, Problem, Change, and Knowledge Management practices
Knowledge of Financial Crimes or regulatory compliance domains, including Sanctions and AML
Familiarity with ServiceNow, Remedy, MyITSM, or other enterprise service management platforms
Experience with operational transformation, automation, and observability initiatives
Knowledge of application resiliency, disaster recovery, and business continuity frameworks
Willingness to participate in rotational on-call support as required
Awareness of SRE practices and methodologies
Experience with Hadoop ecosystem technologies, Informatica, and ETL processes

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Industry-leading benefits
Paid time off
Resources and support to make an impact and contribute to sustainable growth
In-office culture with role-specific flexibility