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Senior Technology Manager – Global Financial Crimes
Bank of America. Build and lead teams delivering technology products and services that meet business outcomes .
Posted 10/20/2026full-timeJersey City • New Jersey • United StatesSenior💰 $135,900 - $220,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading production support teams and managing mission-critical applications within highly regulated environments, ensuring operational excellence and compliance with industry standards. Proficient in driving automation, incident management, and business continuity initiatives while effectively communicating with stakeholders at all levels.
Highest-signal resume keywords
Production Support LeadershipOperational Risk ManagementIncident ManagementSQL ProficiencyITIL Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Unix/Linux EnvironmentsSQLAutosysMonitoring ToolsObservability ToolsHadoop EcosystemInformaticaETL ProcessesDisaster RecoveryBusiness Continuity
Soft Skills
Excellent Communication SkillsCritical ThinkingProblem-Solving AbilitiesStakeholder EngagementCollaboration
Tools & Technologies
SplunkDynatraceServiceNowRemedyMyITSM
Industry Keywords
Financial ServicesBankingRegulatory ComplianceFinancial CrimesSanctionsAML
Tech Stack
Tools & technologiesETLHadoopInformaticaLinuxServiceNowSplunkSQLUnix
About the role
Key responsibilities & impact- Build and lead teams delivering technology products and services that meet business outcomes
- Develop technology strategy and ensure solutions comply with applicable standards
- Lead day-to-day production support for the Global Financial Crimes Sanctions portfolio
- Ensure platform stability, availability, performance, resiliency, and operational excellence
- Diagnose, triage, and resolve production incidents while minimizing customer and business impact
- Manage application health, operational risk, audit findings, and compliance obligations
- Partner with business, compliance, risk, infrastructure, and development teams
- Lead major incident and production event response through resolution and recovery
- Conduct root cause analysis and implement sustainable corrective actions
- Monitor and manage complex batch processing environments and critical workflows
- Lead application resiliency, business continuity, and disaster recovery testing
- Drive automation, observability enhancements, and process improvements
- Develop operational procedures, support documentation, runbooks, and knowledge artifacts
- Deliver executive-ready communications, operational reporting, and service performance metrics
- Manage employee performance and career development through reviews, coaching, and development plans
- Foster accountability, collaboration, continuous improvement, and operational excellence
- Manage stakeholder relationships and contribute to Communities of Practice
- Ensure execution aligns with product strategy and organizational technology strategy
Requirements
What you’ll need- 10+ years of experience supporting enterprise applications within large-scale, highly regulated environments
- Proven experience leading production support teams and managing mission-critical applications
- Strong technical and analytical skills with proprietary and vendor-based technology solutions
- Experience supporting applications within financial services, banking, or other regulated industries
- Experience managing production incidents, service restoration efforts, and problem management activities
- Strong understanding of operational risk, audit, control, and compliance requirements
- Excellent verbal and written communication skills; ability to influence and engage stakeholders at all levels, including senior leadership
- Hands-on experience with Unix/Linux environments
- Hands-on experience with SQL
- Hands-on experience with Autosys or comparable enterprise scheduling platforms
- Experience with monitoring and observability tools including Splunk and Dynatrace
- Strong understanding of ITIL practices, including Incident, Problem, Change, and Knowledge Management
- Knowledge of Financial Crimes or regulatory compliance domains, including Sanctions and AML
- Familiarity with ServiceNow, Remedy, MyITSM, or other enterprise service management platforms
- Experience driving operational transformation, automation, and observability initiatives
- Knowledge of application resiliency, disaster recovery, and business continuity frameworks
- Strong critical thinking and problem-solving abilities
- Ability to manage multiple priorities and make effective decisions in high-pressure situations
- Experience presenting operational updates, risks, and recommendations to senior management
- Willingness to participate in rotational on-call support for critical production systems as required
- Awareness of SRE practices and methodologies
- Experience with Hadoop ecosystem technologies
- Experience with Informatica and ETL processes
- Ability to work first shift in the United States of America
- 40 hours per week
Benefits
Comp & perks- Annual discretionary incentive plan eligibility
- Benefits eligibility
- Paid time off
- Resources and support to make an impact and contribute to sustainable growth
- Opportunities to learn, grow, and make an impact
- Inclusive workplace and career development support
- Physical, emotional, and financial wellness support through affordable, competitive, and flexible benefits