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Senior Workplace Benefits Product – Platform & Delivery Manager
Bank of America. Own the strategy, stability, modernization, and roadmap for Benefits OnLine and its supporting digital ecosystem .
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Own the strategy, stability, modernization, and roadmap for Benefits OnLine and its supporting digital ecosystem
- Serve as the primary business owner and escalation point for platform operations, production support, incidents, and release monitoring
- Lead strategic, enterprise, regulatory, fraud, security, accessibility, and client-driven initiatives from intake through implementation
- Translate business and participant needs into business cases, target-state solutions, requirements, delivery plans, and measurable outcomes
- Lead Agile planning and governance, including PI Planning, Epic and story readiness, estimate review, tollgate approvals, testing, release readiness, and post-launch support
- Partner across Product, Technology, Operations, Digital, Call Center, Risk, Legal, Compliance, Fraud, and client-facing teams to manage decisions, risks, and dependencies
- Review and approve participant and client experiences across web, mobile, call center, middleware, and integrated servicing channels
- Provide executive reporting and governance for application ownership, controls, process inventories, entitlements, and data classification
- Manage strategic vendors, contracts, statements of work, budgets, invoices, service performance, and resource escalations
- Lead stakeholder communications, training, and adoption activities supporting successful implementation and sustained platform performance
Requirements
What you’ll need- 8+ years of experience leading complex digital, platform, product, technology, or transformation initiatives
- Ability to lead cross-functional programs across business, technology, operations, and risk organizations
- Experience developing platform strategy, business cases, roadmaps, requirements, and delivery plans
- Strong understanding of digital platforms, application delivery, integrations, security controls, and production support
- Ability to influence stakeholders, communicate with executives, and drive decisions in a matrixed environment
- Strong analytical, problem-solving, and leadership skills
- Experience managing vendors, contracts, and budgets
- Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
- Bachelor's degree or equivalent work experience desired
- Experience in financial services, wealth management, retirement, employee benefits, or participant-facing digital platforms desired
- Experience with fraud, cybersecurity, accessibility, regulatory, and risk management initiatives desired
- Experience serving as the business owner for a large-scale digital platform or enterprise application desired
- Familiarity with APIs, digital ecosystems, data integrations, and platform modernization desired
- Advanced degree preferred