Service Delivery Consultant – Global Human Resources

Bank of America

. Support delivery and execution of Global Human Resources products and programs .

Posted 11/2/2026full-timePennington • New Jersey • United StatesJuniorMid-Level💰 $77,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Human Resources processes, including payroll, benefits, and compliance, while effectively communicating with employees and stakeholders. Proficient in utilizing HR tools and systems to support operational efficiency and policy adherence.

Highest-signal resume keywords

Human Resources ExperiencePayroll ManagementBenefits AdministrationCompliance FocusSalesforce Case Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessesBenefits ManagementData GovernanceProcess ImprovementIntermediate Excel SkillsComplex Pivot TablesIF StatementsData FilteringLookupsHR Tools Familiarity

Soft Skills

Excellent Communication SkillsAttention to DetailDependabilityFlexibilityAbility to Manage Multiple Priorities

Tools & Technologies

SalesforceMicrosoft WordMicrosoft PowerPointWorkdayHR Service Center

Industry Keywords

Regulatory ComplianceRecords ManagementOperational Risk ManagementEmployee RelationsGHR Escalations

About the role

Key responsibilities & impact

Support delivery and execution of Global Human Resources products and programs
Manage intake and triage of pay, benefits and leave of absence escalations
Work with employees, managers and benefit participants to understand issues and concerns
Determine whether escalations remain with the GHR Escalations team or are referred for support
Create Salesforce escalation cases and assign cases to GHR Escalations consultants
Manage assigned research requests, including timekeeping reviews and employment letter requests
Communicate resolutions to employees, managers and benefit participants
Manage intake channels including the GHR Service Center, email and phone
Coordinate with Design, Delivery and Legal partners
Partner with GHR Managers, Consultants, Generalists, Life Event Services and Employee Relations
Work with external vendors and internal Technology and Legal partners
Identify process and policy improvement opportunities
Ensure adherence to regulatory, data governance and records management requirements
Support process evaluations, improvements, controls and operational risk management
Partner with HR program functions to ensure processes meet design requirements
Identify solutions supporting business needs and priorities

Requirements

What you’ll need

2+ years of Human Resources experience
Familiarity with Bank of America payroll, benefits and core HR processes and key HR tools
Excellent verbal and written communication skills
Strong attention to detail and quality control
Ability to manage multiple cases and recognize priority cases
Flexibility in a fast-paced, action-oriented environment
Ability to manage multiple deliverables and competing priorities
Dependability and follow-through on commitments
Ability to handle confidential and proprietary information with discretion
Strong focus on compliance and policy
Awareness of the regulatory environment
Ability to navigate multiple systems or tools while accurately documenting conversations
Microsoft Word and PowerPoint experience
Familiarity with Workday or similar payroll platform experience
Intermediate Excel skills, including complex pivot tables, IF statements, data filtering and lookups

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Annual discretionary incentive plan eligibility
Paid time off
Resources and support for employees
Benefits eligibility