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Service Delivery Consultant – Skill Assessment
Bank of America. Support delivery and execution of Global Human Resources products and programs .
About the role
Key responsibilities & impact- Support delivery and execution of Global Human Resources products and programs
- Execute skills assessment processes for identified populations, including skill mapping, data analysis, review and challenge, and remediation support
- Evaluate existing processes, technologies, and routines to drive process improvements
- Support implementation of controls to mitigate compliance and operational risk
- Support routine to complex operational and strategic activities
- Partner with HR program functions to ensure processes meet design requirements
- Support solutions and initiatives aligned with business needs and priorities
- Partner with Service Delivery Managers, Line of Business, and Global Talent stakeholders to implement skills assessments
- Prepare, analyze, and validate data across all phases of the skills assessment process
- Perform data analysis and QA/QC while maintaining data governance, privacy, and information security standards
- Support adoption and optimization of Skills Assessment tools and emerging technologies
- Maintain SOPs, workflows, control descriptions, project plans, trackers, files, and logs
- Flag timeline risks and collaborate on mitigation plans
- Participate in issue identification, root cause analysis, and remediation planning
- Identify and support automation, standardization, and workflow improvements
- Demonstrate responsiveness, professionalism, and urgency in stakeholder interactions
Requirements
What you’ll need- Minimum of 4 years’ experience in Product or Program Development/Management, Data Analysis, Talent Management, Organization Development, Change Management, HR Generalist, or relevant experience supporting large projects, programs, or processes
- Demonstrated strength in data analysis and critical thinking
- Intermediate Excel capabilities, including nested formulas, pivot tables, and Power Query
- Ability to translate business and functional requirements into analytical outputs and stakeholder-ready reports
- Experience leading components of programs or projects and delivering outputs on time
- Consistent attention to detail
- Ability to work independently in ambiguous environments and adapt to changing priorities
- Strong written and verbal communication skills
- Effective relationship management skills within a matrixed organization
- Demonstrated success building productive working relationships
- Strong bias for action and ability to drive tasks to completion with minimal oversight
- Ability to adhere to data governance, privacy, and information security standards
Benefits
Comp & perks- Annual discretionary plan eligibility
- Benefits eligibility
- Paid time off
- Resources and support for employees
- Opportunities to learn, grow, and make an impact
- Inclusive workplace commitment
- Support for physical, emotional, and financial wellness
- Recognition and rewards for performance
- Flexible work arrangements based on role-specific considerations