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Service Delivery Manager – Skills and Job Architecture
Bank of America. Drive execution of the enterprise skills and job architecture strategy .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving enterprise skills and job architecture strategies while effectively partnering with senior leaders across various functions. Capable of translating trends in skills intelligence and workforce transformation into actionable business strategies.
Highest-signal resume keywords
Enterprise Skills StrategyStakeholder EngagementChange ManagementSkills Technologies AdoptionLeadership and Coaching
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Skills ArchitectureProcess ImprovementRisk ManagementGovernanceWorkforce TransformationAI IntegrationTraining DevelopmentCommunications StrategyOperational EffectivenessCompliance Controls
Soft Skills
Trusted AdvisorCollaborationCoachingCommunicationStrategic Thinking
Tools & Technologies
TechWolfSkills Technologies
Industry Keywords
Human ResourcesTalent ManagementOrganizational ReadinessSkills EcosystemWorkforce Strategy
About the role
Key responsibilities & impact- Drive execution of the enterprise skills and job architecture strategy
- Partner with senior leaders across HR, Talent, Workforce Strategy, Academy, and Technology
- Support adoption and scaling of TechWolf and related skills technologies
- Lead third-party onboarding, organizational readiness, communications, training, and change management
- Shape stakeholder engagement strategies supporting sustainable adoption of skills solutions
- Identify risks, dependencies, and opportunities affecting the enterprise skills roadmap
- Serve as a trusted advisor to business and HR leaders
- Improve skills ecosystem processes, governance, and operating effectiveness
- Translate trends in skills intelligence, AI, workforce transformation, and talent technology into business strategies
- Develop executive-ready communications and insights
- Provide leadership, coaching, and direction to team members
- Evaluate processes, technologies, and routines to drive improvements
- Implement controls to mitigate compliance and operational risk
- Partner with Global Human Resources program functions to meet design requirements
Requirements
What you’ll needBenefits
Comp & perks- Discretionary annual incentive plan eligibility
- Benefits eligibility
- Paid time off
- Resources and support for employees
- In-office flexibility based on role-specific responsibilities and business needs
- Opportunities to learn, grow, and build a career
- Coaching, mentoring, and career development opportunities