SOACC Operations Specialist II

Bank of America

. Respond to inbound calls into the SOACC Command Center .

Posted 10/6/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in security protocols and emergency response procedures, with a strong focus on data integrity and effective communication. Capable of managing crisis situations and coordinating support among various stakeholders while maintaining a high degree of professionalism.

Highest-signal resume keywords

Security ProtocolsCrisis ManagementMicrosoft Office SuiteSOACC Systems KnowledgeAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementData IntegrityAlarm MonitoringVideo System ManagementTyping Speed 45 WPM

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsProblem-Solving Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Emergency Response ProceduresPhysical SecurityCrisis SituationsProcess ImprovementsQuality Assurance

About the role

Key responsibilities & impact

Respond to inbound calls into the SOACC Command Center
Document engagement reports pertaining to physical security incidents
Monitor and respond to security system alerts
Manage access to monitored facilities in line with standards
Organize and manage information flows between reporting parties and the incident management system
Ensure data integrity, confidentiality and accessibility
Provide initial and elevated response to emergencies and critical incidents
Coordinate support between reporting parties, teammates, law enforcement and vendors
Participate in training support activities
Identify process improvements by relaying lessons learned
Participate in complex projects supporting quality assurance and process enhancements
Provide administrative and logistical support
Monitor and manage alarm and video systems

Requirements

What you’ll need

Understanding of security protocols and emergency response procedures
Experience in handling crisis situations calmly and effectively
Highly organized with strong attention to detail
Ability to accurately identify issues, implement effective resolutions and/or make recommendations to appropriately elevate to senior management
Ability to rapidly analyze complex alarm and incident information
Proficient operational knowledge of SOACC systems as technology advances
High degree of professionalism with a service-minded attitude
Effective interpersonal, communication and writing skills
Demonstrated proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Typing speed of 45 wpm or better
Ability to work in a team environment
Must be able to work 1st shift (6:30am–3pm EST), with flexibility to work across shifts, including potential nights/weekends as needed
High School Diploma / GED / Secondary School or equivalent

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office flexibility based on role-specific responsibilities and business needs