Social Media and eCommunications Lead

Bank of America

. Support multiple aspects of sales performance, sales enablement, and business support for Global Commercial Banking .

Posted 10/24/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in social media compliance, electronic communications supervision, and regulatory governance within financial services. Proficient in managing governance processes, risk assessment, and program management to enhance operational efficiency and compliance.

Highest-signal resume keywords

Active FINRA Series 24 LicenseSocial Media Compliance ExpertiseElectronic Communications SupervisionGovernance Process ManagementRisk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentGovernance Framework DesignProgram ManagementAnalytical SkillsProblem-Solving Skills

Soft Skills

Effective CommunicationInfluencing SkillsCollaborationTime ManagementAdaptability

Tools & Technologies

SalesforceCopilotPowerPointExcelSharePoint

Certifications & Qualifications

FINRA Series 24 License

Industry Keywords

Financial ServicesRegulatory GovernanceComplianceSurveillanceElectronic Communications

About the role

Key responsibilities & impact

Support multiple aspects of sales performance, sales enablement, and business support for Global Commercial Banking
Lead business oversight, governance, and supervision for GCB’s regulated and non-regulated social media program and Salesforce electronic communications capability
Partner with Technology, Marketing, Legal, Compliance, Operational Risk, and other control functions
Maintain a scalable, well-controlled program meeting firm policy, recordkeeping, supervision, and regulatory requirements
Provide subject matter expertise on social media compliance, electronic communications supervision, regulatory requirements, and risk management
Coordinate program objectives and requirements with Sales Enablement and Business Control teams
Provide coaching and guidance to designated Market Executive Series 24 principals serving as backup supervisors
Serve as a Series 24 registered principal overseeing GCB employee social media activity and Salesforce eCommunications
Lead LinkedIn governance activities, supervisory reviews, and oversight processes
Review employee profiles, posts, comments, reactions, shares, reposts, and other electronic communications
Review and approve the GCB President’s social media posts as backup to the primary approver
Serve as primary Series 24 approver for GCB marketing materials for websites and other media channels
Own social media supervisory procedures, standards, and governance documentation
Enhance surveillance lexicons, monitoring rules, and policy controls
Identify, investigate, escalate, and remediate compliance, regulatory, reputational, and conduct risks
Execute supervisory controls, quality assurance reviews, and evidence management processes
Maintain audit-ready documentation and support examinations, audits, risk assessments, and compliance reviews
Own the Social Media Single Process Inventory (SPI)
Lead administration and continuous improvement of the social media supervision program
Develop executive reporting, management dashboards, SPI reporting, key risk indicators, and performance metrics
Analyze program trends and recommend improvements to senior leadership
Drive initiatives improving supervision effectiveness, operational efficiency, and employee experience

Requirements

What you’ll need

Bachelor’s degree or equivalent, with 5 years of relevant experience in financial services, electronic communications supervision, compliance, risk management or regulatory governance
Active FINRA Series 24 license
Strong knowledge of FINRA, SEC, recordkeeping, supervision, and electronic communications requirements
Experience with surveillance, monitoring, archival, and case management platforms
Experience managing governance processes, control execution, issue remediation, audits, or regulatory reviews
Ability to assess risk, make sound judgements and escalate issues appropriately
Strong program management, analytical and problem-solving skills
Ability to influence and communicate effectively across business, technology and control functions
Ability to independently lead and drive initiatives with limited direction and supervision
Ability to work collaboratively and independently with effective time and organization management
Ability to adapt to changing business needs and apply critical thinking to drive change
Proficiency in Copilot, PowerPoint, Excel, and SharePoint
Experience leading a regulated social media governance or supervision program
Knowledge of LinkedIn, social media compliance technologies, and electronic communications surveillance tools
Experience supporting broker-dealer, banking, or other highly regulated financial services environments
Ability to design, enhance, and operationalize governance frameworks and supervisory controls
Seasoned understanding and use of AI, including Copilot

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office flexibility of up to 5 “flex” days per month to work remotely
Career development opportunities