Team Member

Bank of America

. Work in different queues according to standard procedures while ensuring accuracy and consistency .

Posted 9/18/2026full-timeChennai • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in processing claims and chargebacks while ensuring compliance with policies and regulatory requirements. Possesses strong analytical and problem-solving skills to investigate fraud alerts and maintain accuracy in decision-making.

Highest-signal resume keywords

Claims ProcessingFraud DetectionRegulatory ComplianceMicrosoft Office ProficiencyAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingFraud DetectionChargeback ProcessingDebit Card KnowledgeCredit Card KnowledgeBanking KnowledgeDecision-MakingKPI MaintenanceFraud PreventionCustomer Account Management

Soft Skills

Communication SkillsDetail OrientedProblem-Solving SkillsSelf-MotivatedAdaptability

Industry Keywords

Visa RegulationsMasterCard RegulationsATM Fee ProcessingFraud AlertsCustomer Requests

About the role

Key responsibilities & impact

Work in different queues according to standard procedures while ensuring accuracy and consistency
Process claims and chargebacks and respond to customer requests
Work on deceased customer accounts
Review potential fraud alerts sorted by fraud filters
Investigate claims to identify suspicious activities and recovery opportunities
Determine the best course of action to resolve customer claims or set correct expectations
Maintain process KPIs and KRAs
Complete targeted decisions per hour while meeting decision-accuracy standards
Achieve productivity and fraud-prevention goals while ensuring compliance with policies, procedures, and regulatory requirements
Process VISA and MasterCard debit and credit card, ATM fee, cheque fraud, and potential chargeback transactions according to Visa regulations

Requirements

What you’ll need

Graduation (Any Stream)
0-4 Years of experience
Basic knowledge of banking/products
Basic knowledge of card network
Basic knowledge of debit/credit card
Basic knowledge of fraud detection
Ability to multitask and adapt to change
Proficient with Microsoft Office Tools
Good communication skills (written and oral)
Strong analytical skills
Detail oriented
Proven problem-solving skills
Self-motivated and results oriented
Ability to work rotational shifts as required by the 24x7 operation
Must meet applicable policies, procedures, and regulatory requirements

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Inclusive workplace with career development opportunities
In-office culture supporting collaboration, engagement, and career development
Fixed or split weekly off depending on the aligned process