Technical Operations Specialist II

Bank of America

. Lead planning, design, and implementation of complex infrastructure solutions .

Posted 11/9/2026full-timeUnited StatesMid-LevelSenior💰 $85,000 - $154,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading the planning, design, and implementation of complex infrastructure solutions, with a strong focus on Linux systems and scripting skills in Python, Perl, and Shell. Capable of mentoring team members and providing technical leadership while ensuring system stability, reliability, and performance.

Highest-signal resume keywords

Linux Systems ExpertiseScripting Skills (Python, Perl, Shell)Email Routing Infrastructure ManagementIncident and Problem ManagementTechnical Leadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Linux SystemsScripting (Python)Scripting (Perl)Scripting (Shell)SMTP Email RelayingEmail Hygiene SystemsMonitoring Technologies (SPLUNK)Monitoring Technologies (NAGIOS)TroubleshootingSystem Design

Soft Skills

Excellent Communication SkillsMentoringCollaboration

Tools & Technologies

Email Routing ApplicationsInfrastructure Management ToolsService Monitoring Tools

Industry Keywords

Infrastructure SolutionsSystem PerformanceProblem ResolutionChange ImplementationTechnical Consulting

Tech Stack

Tools & technologies

LinuxPerlPythonSMTPSplunkUnix

About the role

Key responsibilities & impact

Lead planning, design, and implementation of complex infrastructure solutions
Provide and communicate technology solutions across audiences
Oversee projects and special initiatives or operations
Lead resolution processes for problems and establish system input/output processes and working parameters
Fulfill business-user and operations requests and communicate technical status updates
Oversee stability, resiliency, reliability, and performance of multiple supported systems
Mentor team members and provide technical leadership
Translate business requirements into complex infrastructure and system designs
Collaborate with technology stakeholders, delivery and project management teams, solutions engineering teams, and technical service providers
Support change implementations and identify and resolve potential issues
Perform infrastructure and application access and physical provisioning/deprovisioning
Provide consulting services to Core Technology Infrastructure and technical partners
Provide release support and manage engagement across audiences
Manage the full lifecycle of infrastructure and application environments
Operate, troubleshoot, and triage Linux/UNIX-based messaging systems
Participate in incident and problem management and service monitoring
Contribute to product and service design, development, implementation, assessment, and optimization
Manage and support email routing infrastructure applications
Install, configure, and troubleshoot email routing infrastructure applications
Monitor, measure, report, and review application service performance, availability, and capacity
Facilitate reactive and proactive problem resolution, including root-cause documentation and remediation
Collaborate with architecture and engineering peers on solution planning, testing, troubleshooting, and resolution
Provide on-call support covering nights and weekends

Requirements

What you’ll need

6+ years of strong experience with Linux systems
Strong scripting/development skills with Python, Perl, and Shell
Experience with SMTP email relaying and routing
Experience with Email Hygiene systems, including anti-spam, antivirus, malware prevention, and data loss prevention (desired)
Experience with monitoring technologies such as SPLUNK and NAGIOS (desired)
Proven experience in problem identification, troubleshooting, and resolution (desired)
Excellent written and verbal communication skills (desired)
24x7 on-call rotation participation
Coverage for nights and weekends
Ability to work 1st shift in the United States of America

Benefits

Comp & perks

Inclusive workplace culture
Physical, emotional, and financial wellness support
Affordable, competitive, and flexible benefits
Opportunities to learn, grow, and build a career
Annual discretionary incentive plan eligibility
Paid time off
Employee resources and support