Technology Operations Specialist

Bank of America

. Maintain and support enterprise Messaging and Collaboration infrastructure in a large-scale, multi-site, multi-domain environment .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $81,200 - $134,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise messaging and collaboration infrastructure, with proficiency in Outlook, M365, and SharePoint administration. Capable of providing technical support, training, and optimizing service-level environments while ensuring security and compliance.

Highest-signal resume keywords

Outlook ProficiencyM365 Messaging TechnologiesSharePoint AdministrationITIL FrameworksActive Directory Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Enterprise Messaging SupportCollaboration Infrastructure ManagementTechnical Issue ResolutionProcess DocumentationAnalytical Problem-Solving

Soft Skills

Effective CommunicationTraining and Mentoring

Tools & Technologies

Microsoft ExchangeOneDriveMS TeamsSkypeWebEx

Industry Keywords

Multi-Site EnvironmentUser Account AdministrationAccess ControlSecurity MeasuresOperational Best Practices

About the role

Key responsibilities & impact

Maintain and support enterprise Messaging and Collaboration infrastructure in a large-scale, multi-site, multi-domain environment
Support Outlook, SharePoint, WebEx, Instant Messaging, Lync/Skype, and Group Chat applications
Manage integration of email with mobile devices and unified communication technologies
Administer enterprise messaging and collaboration user accounts, including user IDs, name changes, moves, group lists, and terminated IDs
Lead resolution of complex technical issues as a subject matter expert
Consult with application developers on application impact issues
Coordinate with application developers and project managers to deploy worldwide enterprise solutions and applications, including testing and documentation
Provide technical expertise to internal IT groups and recommendations to management for service-level and environment optimization
Protect messaging environment security through access control lists, security measures, and external-organization certification
Provide training to users, junior technicians, and other IT personnel

Requirements

What you’ll need

3+ years of experience in a technical operations or enterprise support role
Proficiency with Outlook and M365 messaging technologies
Experience with SharePoint administration
Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, and WebEx
Strong understanding of ITIL frameworks and operational best practices
Demonstrated analytical and problem-solving skills
Effective communication skills for technical and non-technical audiences
Strong process documentation and technical writing skills
Solid understanding of Windows OS, internet browsers, and Microsoft Office
Basic networking and troubleshooting knowledge
Ability to participate in on-call rotation and provide after-hours support as needed

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support for employees
Opportunities to learn, grow, and make an impact
In-office flexibility based on role-specific considerations