Technology Operations Specialist

Bank of America

. Maintain and support enterprise Messaging and Collaboration infrastructure in a large-scale, multi-site, multi-domain environment .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $81,200 - $134,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing and supporting enterprise Messaging and Collaboration infrastructure, with a strong focus on Outlook, M365, SharePoint, and unified communication technologies. Proven ability to lead technical issue resolution and provide training to users and IT personnel.

Highest-signal resume keywords

Outlook ProficiencyM365 Messaging TechnologiesSharePoint AdministrationActive Directory KnowledgeITIL Framework Understanding

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Operations ExperienceEmail Integration ManagementWindows OS ProficiencyBasic Networking KnowledgeProblem-Solving Skills

Soft Skills

Effective Communication SkillsTechnical Writing SkillsAnalytical Skills

Tools & Technologies

Microsoft ExchangeOneDriveMS TeamsSkypeWebEx

Industry Keywords

Enterprise SupportCollaboration InfrastructureAccess ControlService-Level OptimizationMulti-Site Environment

About the role

Key responsibilities & impact

Maintain and support enterprise Messaging and Collaboration infrastructure in a large-scale, multi-site, multi-domain environment
Support Outlook, SharePoint, WebEx, Instant Messaging, Lync/Skype, and Group Chat applications
Manage integration of email with mobile devices and unified communication technologies
Administer enterprise Messaging and Collaboration user accounts, including user IDs, name changes, moves, group lists, and terminated user IDs
Lead resolution of complex technical issues as a subject matter expert
Consult with application developers on application impact issues
Coordinate with application developers and project managers to deploy worldwide enterprise solutions and applications, including testing and documentation
Provide technical expertise to internal IT groups and recommendations to management for service-level and environment optimization
Protect messaging environment security through access control lists, security measures, and external organization certification
Provide training to users, junior technicians, and other IT personnel

Requirements

What you’ll need

3+ years of experience in a technical operations or enterprise support role
Proficiency with Outlook and M365 messaging technologies
Experience with SharePoint administration
Working knowledge of Active Directory, Microsoft Exchange, OneDrive, MS Teams, Skype, and WebEx
Strong understanding of ITIL frameworks and operational best practices
Demonstrated analytical and problem-solving skills
Effective communication skills for technical and non-technical audiences
Strong process documentation and technical writing skills
Solid understanding of Windows OS, internet browsers, and Microsoft Office (Outlook, Excel, Access, PowerPoint)
Basic networking and troubleshooting knowledge
Ability to participate in on-call rotation and provide after-hours support as needed

Benefits

Comp & perks

Discretionary incentive eligible
Eligible to participate in the annual discretionary plan
Industry-leading benefits
Access to paid time off
Resources and support to employees
Opportunities to learn, grow, and make an impact
In-office flexibility based on role-specific considerations