Technology Services Lead

Bank of America

. Manage and prioritize multiple team tasks and assignments, tracking tasks and tickets in systems of record .

Posted 10/30/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuration management, compliance monitoring, and risk assessment, with a strong focus on coordinating remediation efforts across teams. Proven ability to analyze compliance findings and communicate complex technical results to stakeholders effectively.

Highest-signal resume keywords

Configuration Compliance ManagementRisk AssessmentCompliance MonitoringData AnalysisExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration ManagementTechnology RiskCompliance StandardsBaseline ControlsRoot Cause AnalysisAudit ReadinessRemediation PlanningConfiguration Drift AnalysisService ManagementIncident Management

Soft Skills

Analytical ThinkingProblem-SolvingCollaborationInfluenceResult Orientation

Tools & Technologies

CMDBConfiguration Compliance ToolingMonitoring DashboardsIncident Tracking SystemsGovernance Forums

Industry Keywords

Regulatory ComplianceTechnology OperationsInfrastructure ManagementService Level AgreementsConfiguration Compliance Processes

About the role

Key responsibilities & impact

Manage and prioritize multiple team tasks and assignments, tracking tasks and tickets in systems of record
Ensure enterprise service level agreements are met
Participate in defect, incident, problem, and change review meetings and release activities
Provide escalation support and leadership triage for high-priority incidents and consulting engagements
Perform applicable team-member responsibilities
Establish alerts, monitoring, dashboards, and processes for new projects and initiatives
Assist with resource interviews and onboarding
Perform access reviews and compliance activities and serve as an administrative delegate
Create on-call rotation schedules and ensure off-hours, weekend, and release-window support
Coordinate configuration compliance activities across technology, engineering, operations, and risk teams
Maintain configuration compliance processes, procedures, and standards
Document and trace approved baseline configurations to policies, standards, and architecture requirements
Support governance forums and compliance reviews
Monitor compliance results from configuration-compliance tooling
Track configuration drift and unauthorized changes
Validate compliance findings and determine business impact
Ensure compliance checks run against approved baselines
Coordinate remediation plans for non-compliant devices and services
Prioritize corrective actions with engineering and operational support teams
Track remediation against SLA and risk timelines and escalate overdue findings and unresolved risk exposures
Lead day-to-day team activities, delegate work, supervise processes, and provide leadership, mentorship, and direction
Communicate complex technical and analytical results to senior management and Line of Business partners

Requirements

What you’ll need

3+ years of technology operations, configuration management, infrastructure, service management, or technology risk experience
Experience with configuration compliance, CMDB/CI management, configuration standards, and baseline controls
Experience analyzing compliance findings, configuration drift, exceptions, and technology risk
Ability to coordinate remediation across engineering and operational teams and drive issues to closure
Knowledge of technology risk, controls, audit evidence, and regulatory compliance practices
Strong analytical, problem-solving, data-analysis, and executive communication skills
Experience managing remediation commitments against SLAs and risk timelines
Compliance monitoring
Risk assessment
Audit readiness
Root cause analysis
Regulatory compliance
Data analysis
Collaboration
Influence
Production support
Risk management
Solution design
Analytical thinking
Architecture
Innovative thinking
Result orientation
Stakeholder management
Virtualization
Ability to work 1st shift in the United States of America

Benefits

Comp & perks

Opportunities to learn, grow, and make an impact
Inclusive workplace commitment
Support for teammates’ physical, emotional, and financial wellness
Recognition and rewards for performance
In-office culture with role-specific flexibility