Technology Services Lead

Bank of America

. Manage day-to-day activities and functions for the assigned team .

Posted 10/14/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Production Support and Performance Testing within a Linux environment, with strong capabilities in root cause analysis and log data analysis using tools like Splunk. Proven leadership in managing team tasks, mentoring team members, and ensuring compliance with service-level agreements.

Highest-signal resume keywords

Production SupportRoot Cause AnalysisLog Data AnalysisLinux EnvironmentApplication Performance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisLog Data AnalysisScripting in BashScripting in PowerShellSQL QueryingPerformance TestingJava Application SupportHeap AnalysisThread Dump AnalysisIncident Management

Soft Skills

LeadershipMentorshipAnalytical SkillsDetail OrientedOrganizational Skills

Tools & Technologies

SplunkAppDynamicsIntroscopeDynatrace

Industry Keywords

Service-Level AgreementsIncident ManagementChange Review MeetingsDefect ManagementMonitoring Dashboards

Tech Stack

Tools & technologies

JavaLinuxSplunkSQL

About the role

Key responsibilities & impact

Manage day-to-day activities and functions for the assigned team
Delegate work to team members and supervise work processes
Provide informal leadership of sub-teams or technology silos
Manage on-call and support schedules
Provide leadership, mentorship, and direction to team members
Solve complex technical and analytical issues
Communicate results to senior management and Line of Business partners
Manage and prioritize team tasks and assignments
Track tasks and tickets in systems of record and ensure enterprise service-level agreements are met
Participate in defect, incident, problem, and change review meetings and release activities
Serve as a point of escalation and leadership point of contact for high-priority incidents or consulting engagements
Perform applicable team-member responsibilities
Establish alerts, monitoring, dashboards, and processes for new projects and initiatives
Assist with resource interviews and onboarding
Perform access reviews and compliance activities
Serve as a delegate for administrative processes
Create on-call rotation schedules and ensure support during off-hours, weekends, and release windows
Independently drive resolution of complex production issues and analyze root causes

Requirements

What you’ll need

3 or more years in Production Support, Performance Testing, and/or related technical environment
3 or more years working in a Linux environment
3 or more years analyzing log data in Splunk
3 or more years performing root cause analysis of complex technical issues
Experience with one or more of: AppDynamics, Introscope, Dynatrace
Scripting in Bash and/or PowerShell
Strong analytical skills to determine root cause of technical issues
Day-to-day use of Linux
Experience writing SQL to query data
Experience with an application performance monitoring tool
Experience with Splunk or another log aggregation tool
Enjoys solving problems
Detail oriented and organized
Experience supporting Java-based applications preferred
Experience analyzing heap and thread dumps preferred
1st shift availability (United States of America)

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development
40 hours per week