Transaction Management Ops Analyst

Bank of America

. Handle Service Request Portal/email requests related to Cost Basis updates for complex cost basis scenarios, including EXSOP, Versus Purchase, ACAT Transfers, and Corporate Actions .

Posted 10/20/2026full-timePennington • New Jersey • United StatesJunior💰 $25 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Cost Basis updates, tax reporting, and transaction processing while providing exceptional customer service and operational support. Proficient in Microsoft Excel for data analysis and reporting, with a strong understanding of financial regulations and policies.

Highest-signal resume keywords

Cost Basis ManagementTax ReportingMicrosoft Excel ProficiencyCustomer Service ExcellenceFinancial Analysis Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cost Basis UpdatesTransaction ProcessingData ReconciliationVLOOKUPsPivot TablesMacrosException Report ProcessingAsset Movement SupportSII RemediationsTax Season Processes

Soft Skills

Interpersonal CommunicationProblem-SolvingTeam CollaborationPositive AttitudeMentoring

Tools & Technologies

Microsoft OfficeOutlookWordExcel

Industry Keywords

IRS RegulationsFinancial AnalystCorporate ActionsACAT TransfersClient Inquiries

About the role

Key responsibilities & impact

Handle Service Request Portal/email requests related to Cost Basis updates for complex cost basis scenarios, including EXSOP, Versus Purchase, ACAT Transfers, and Corporate Actions
Research and resolve transactions via exceptions report processing
Maintain current tax lots for unrealized and realized gains/losses
Liaise between internal units/departments and Branch Offices
Resolve escalations and issues related to Cost Basis and Tax Reporting
Lead/support project-based work, including SII remediations and tax season processes
Assist with cross-training, new hire training, and mentoring
Provide transaction and fulfillment processing, including movement of assets into and out of accounts, reconciliation, settlement, and trade and transfer support
Provide operations support and quality service to internal business partners and external clients

Requirements

What you’ll need

Proficient with Microsoft Office, Outlook, Word and Excel
Strong understanding of rules and regulations, policies and standards
Excellent Excel skills, including the ability to run VLOOKUPs, pivot tables, and macros
Excellent customer service, interpersonal, oral, and written communication skills
Proven ability to effectively service/resolve client inquiries
Strong analytical and problem-solving skills
Ability to work effectively and efficiently as an individual contributor in a team environment
Positive and professional attitude in a team-oriented fast-paced work environment
At least 1-2 years experience in a Financial Analyst role or similar
Ability to adhere to industry and IRS rules and regulations
College Degree preferred

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for physical, emotional, and financial wellness
Paid time off
Resources and support for employees
Overtime may be offered to support business needs, especially during Tax Season (Jan – Apr)