Transaction Management Ops Analyst

Bank of America

. Handle Service Request Portal and email requests related to Cost Basis updates for complex scenarios, including EXSOP, Versus Purchase, ACAT Transfers, and Corporate Actions .

Posted 10/20/2026full-timePennington • New Jersey • United StatesJunior💰 $25 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cost Basis updates, tax reporting, and transaction processing while providing exceptional customer service and operational support. Proficient in Microsoft Excel for data analysis and reporting, with a strong understanding of industry regulations.

Highest-signal resume keywords

Cost Basis UpdatesTax ReportingMicrosoft ExcelCustomer ServiceAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cost Basis UpdatesTransaction ProcessingData AnalysisVLOOKUPPivot TablesMacrosReconciliationSettlementTrade SupportAsset Movements

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsTeam CollaborationPositive Attitude

Tools & Technologies

Microsoft OfficeOutlookWordExcel

Industry Keywords

IRS RegulationsFinancial AnalystCorporate ActionsACAT TransfersSII Remediations

About the role

Key responsibilities & impact

Handle Service Request Portal and email requests related to Cost Basis updates for complex scenarios, including EXSOP, Versus Purchase, ACAT Transfers, and Corporate Actions
Research and resolve transactions through exception report processing
Maintain current tax lots and unrealized and realized gains/losses
Liaise between internal units/departments and branch offices
Resolve escalations and issues related to Cost Basis and Tax Reporting
Lead or support project-based work, including SII remediations and tax season processes
Assist with cross-training, new-hire training, and mentoring
Process moderately complex transaction and fulfillment operations, including asset movements, reconciliation, settlement, and trade and transfer support
Provide operations support and quality service to internal business partners and external clients
Handle operational processes with medium to high monetary risk

Requirements

What you’ll need

Proficient with Microsoft Office, Outlook, Word and Excel
Strong understanding of rules and regulations, policies and standards
Excellent Excel skills, including VLOOKUPs, pivot tables, and macros
Excellent customer service, interpersonal, oral, and written communication skills
Proven ability to effectively service and resolve client inquiries
Strong analytical and problem-solving skills
Ability to work effectively and efficiently as an individual contributor in a team environment
Positive and professional attitude in a team-oriented, fast-paced work environment
At least 1–2 years of experience in a Financial Analyst role or similar
Ability to adhere to industry and IRS rules and regulations
College degree preferred

Benefits

Comp & perks

Industry-leading benefits
Paid time off
Resources and support to employees
Overtime may be offered to support business needs, especially during Tax Season (Jan – Apr)