Transaction Management Ops Lead

Bank of America

. Oversee day-to-day transaction processing operations .

Posted 10/15/2026full-timeJacksonville • Florida • United StatesSeniorWebsite

About the role

Key responsibilities & impact

Oversee day-to-day transaction processing operations
Ensure accurate, timely transaction processing and quality service
Train, coach, supervise, and support team employees
Address employee inquiries, escalations, and approvals
Maintain service quality and escalate issues to management
Execute and monitor securities settlement and custody operations
Process high volumes of transactions within strict timelines
Perform completeness, accuracy, and risk assessments of outgoing payments
Research and resolve numerical errors using procedures and troubleshooting guides
Engage support partners and escalate challenging issues to leadership
Respond to internal and external business partner inquiries about errors
Understand end-to-end process flows, controls, risks, and upstream/downstream impacts

Requirements

What you’ll need

3+ years of experience in securities operations, settlement, custody, banking operations, financial services, or a related operational environment
Working knowledge of securities settlement processes, including Mutual Funds, Alternative Investments, trade settlement, liquidations, and exception management
Experience performing account reconciliations, cash balancing, General Ledger research, and financial control activities
Ability to analyze operational exceptions, identify root causes, and implement effective resolutions
Strong attention to detail and ability to manage multiple priorities and meet strict deadlines in a high-volume environment
Proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook
Strong verbal and written communication skills across Operations, Finance, Risk, Compliance, and Technology teams
Ability to work independently with sound judgment and decision-making skills
Strong organizational, analytical, and problem-solving capabilities
Commitment to operational excellence, risk management, and regulatory compliance
Ability to process time-sensitive transactions accurately and efficiently
Strong risk and control mindset
Ability to identify potential operational issues before client or regulatory impacts
Effective partnership and communication across multiple business units
Flexibility to adapt to changing business priorities, regulatory requirements, and operational demands
Must be able to work onsite if selected, in accordance with the workplace excellence policy

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development
40 hours per week