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Financial Information Counselor
Baptist Health - Central Alabama. Verify and discuss patients' insurance benefits and treatment cost estimates .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in financial counseling, insurance verification, and payment collection processes within a healthcare setting. Proficient in managing patient accounts, securing authorizations, and utilizing hospital systems effectively.
Highest-signal resume keywords
Financial Counseling ServicesInsurance VerificationMedicare, Medicaid, Commercial, HMO PayersMedical Billing ExperienceBilingual Capability (English/Spanish)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial ResponsibilityPayment CollectionAuthorization ProcessesAnalytical Problem SolvingPatient RegistrationAccountingBillingOrganizational Structure KnowledgeMath SkillsWorkflow Operating Procedures
Soft Skills
Interpersonal SkillsPublic Relations SkillsCommunication SkillsOrganization SkillsTime Management Skills
Tools & Technologies
WordExcelPowerPointGroupWise
Industry Keywords
HealthcarePatient AccessCollections DepartmentFinancial Assistance ApplicationsBad Debt Accounts
About the role
Key responsibilities & impact- Verify and discuss patients' insurance benefits and treatment cost estimates
- Complete financial counseling services for all patients
- Advise patients of financial responsibility and collect payments
- Initiate financial assistance applications and forms
- Secure prior authorizations of services with providers and clinical staff at MCC
- Maintain authorization processes and communicate finalized pre-certifications and authorizations to departments promptly
- Identify alternative payment sources
- Arrange payment schedules for medical services
- Identify returning patients with accounts in bad debt
- Collect point-of-service payments from insured patients as appropriate
- Perform additional duties within the scope of the role
Requirements
What you’ll need- High school graduate or equivalent required
- Associate's degree in healthcare or business related field preferred
- Bilingual capability (English/Spanish) desirable
- Previous experience with use of Medicare, Medicaid, Commercial, and HMO payers eligibility systems required
- Previous hospital insurance billing and collecting experience preferred
- At least 2 years experience in a medical business office, patient access, medical billing, or collections department required for MCC
- Strong interpersonal/public relations skills and ability to work effectively with diverse customers
- Basic analytical problem solving and math skills
- Ability to function in hospital systems including patient registration, accounting, and billing
- Proficiency with Word, Excel, PowerPoint, and GroupWise
- Knowledge of organizational structure, workflow, and operating procedures
- Strong oral and written communication, organization, and time management skills
- Ability to follow directions and establish priorities
- Ability to meet stated physical and working-condition requirements
- No license or certification required