Patient Engagement Pharmacy Technician

Baptist Health System KY & IN

. Perform prescription order entry and adjudication for centralized specialty and home delivery prescriptions .

Posted 9/29/2026full-timeLaGrange • Kentucky • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in prescription order entry, insurance resolution, and patient communication while ensuring compliance with pharmacy regulations and safety standards. Proficient in utilizing dispensing software and coordinating medication refills to enhance patient care.

Highest-signal resume keywords

Prescription Order EntryPharmacy Technician RegistrationNational Pharmacy Technician CertificationInsurance ResolutionPatient Communication

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Prescription AdjudicationMedication SynchronizationClaims Issue ResolutionPharmacy Software NavigationRetail Pharmacy Experience

Soft Skills

Empathetic CareTeam CollaborationTraining Assistance

Certifications & Qualifications

Pharmacy Technician RegistrationNational Pharmacy Technician Certification

Industry Keywords

Centralized Specialty PharmacyHome Delivery PrescriptionsPharmacy Policies and ProceduresProcess ImprovementSafety Standards

About the role

Key responsibilities & impact

Perform prescription order entry and adjudication for centralized specialty and home delivery prescriptions
Navigate dispensing software to process prescriptions, coordinate delivery with patients and/or caregivers, and resolve claims issues
Resolve insurance issues and communicate anticipated prescription delays to patients
Synchronize patient medication refills using available software tools
Serve as the primary patient contact for medication fulfillment needs and escalate clinical questions to the pharmacist
Collaborate with the central pharmacy dispensing team to coordinate services and prescription fulfillment
Complete all assigned tasks by the end of the shift
Escalate unresolved problems to a pharmacist or manager
Assist in training new staff and contribute to team meetings
Provide empathetic, compassionate care to patients and caregivers

Requirements

What you’ll need

High School Diploma or equivalent required
If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy by date of hire; no testing is required, only a completed application and fee
Previous retail, mail order, central/call center pharmacy work experience highly preferred
National Pharmacy Technician Certification (PTCB) preferred
Must work under pharmacist supervision
Must comply with established policies and procedures, organizational objectives, process improvement, and safety standards