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Financial Clearance Associate 1
Baptist Health. Obtain and verify demographic and insurance information .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient access operations, including obtaining and verifying insurance information, scheduling appointments, and maintaining knowledge of regulatory guidelines. Exhibits strong customer service skills and the ability to work effectively in a fast-paced environment.
Highest-signal resume keywords
Patient Access Training CompletionKnowledge of HIPAA RegulationsBilingual English and Spanish/CreoleExperience with EMR ApplicationsExcellent Customer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Mathematical CalculationsMedical Terminology KnowledgeInsurance Terminology KnowledgeAppointment SchedulingData Entry Skills
Soft Skills
Detail OrientedOrganizedTeam PlayerCompassionateInterpersonal Communication Skills
Tools & Technologies
Microsoft OfficeEMR Applications
Certifications & Qualifications
High School Diploma or GEDPatient Access Training Certification
Industry Keywords
BHSF Revenue Cycle OperationsMedicare Coverage StructureMedical Necessity Compliance GuidelinesAHCAEMTALA
About the role
Key responsibilities & impact- Obtain and verify demographic and insurance information
- Obtain authorizations, referrals, and notifications for diagnostic, surgical, therapy, admissions/observations, and other procedures/treatments
- Schedule patients' initial, follow-up, and add-on appointments/procedures as applicable
- Work in a call center environment
- Meet individual quality metrics, including productivity, accuracy, and customer service QA
- Coordinate patient flow and ensure timely processing
- Maintain knowledge and deploy departmental, physician practice, and hospital practices to address patient questions or concerns
- Maintain knowledge of insurance requirements, BHSF pricing, financial assistance options, and BHSF Revenue Cycle operations
- Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members
Requirements
What you’ll need- High School, Cert, GED, Trn, Exper.
- Complete and successfully pass the Patient Access training course
- Ability to work in a high volume, fast-paced work environment
- Ability to perform basic mathematical calculations
- Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
- Basic knowledge of medical and insurance terminology desired
- Experience with computer applications (e.g., Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills
- Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines
- Bilingual English, Spanish/Creole
- Less than 1 year of experience
Benefits
Comp & perks- Career growth and development opportunities, with clear pathways and ongoing support
- Comprehensive health and wellness resources
- Wellness program that can help employees eliminate their medical plan deductible
- Tuition reimbursement