Financial Clearance Associate, Business Support

Baptist Health

. Obtain and verify demographic and insurance information, including authorizations, referrals, and notifications .

Posted 10/30/2026full-timeMiami • Florida • United StatesJuniorMid-Level💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access operations, including insurance verification, appointment scheduling, and adherence to regulatory guidelines. Possesses strong interpersonal communication skills and a commitment to providing compassionate customer service in a fast-paced environment.

Highest-signal resume keywords

Insurance VerificationPatient SchedulingCustomer ServiceHIPAA ComplianceBilingual English, Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Information VerificationBasic Mathematical CalculationsMedical TerminologyEMR ApplicationsMicrosoft OfficePatient RegistrationRevenue Cycle OperationsAuthorization ManagementReferral CoordinationPatient Flow Coordination

Soft Skills

Detail OrientedOrganizedTeam PlayerCompassionateInterpersonal Communication

Certifications & Qualifications

Patient Access Training Course

Industry Keywords

BHSF PricingFinancial Assistance OptionsRegulatory GuidelinesAHCAEMTALAMedicare Coverage StructureMedical Necessity Compliance

About the role

Key responsibilities & impact

Obtain and verify demographic and insurance information, including authorizations, referrals, and notifications
Schedule patients' initial, follow-up, and add-on appointments and procedures
Work in a call center environment while meeting productivity, accuracy, and customer service quality metrics
Coordinate patient flow and process requests in a timely manner
Address patient questions and concerns using department, physician practice, and hospital procedures
Maintain knowledge of insurance requirements, BHSF pricing, financial assistance options, and revenue cycle operations
Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members
Perform insurance verification using online portals and communication with insurance representatives
Ensure accurate registrations by confirming patient information according to strict guidelines
Collaborate with other departments, clinical teams, and leadership

Requirements

What you’ll need

High School diploma, GED or relevant work experience
Complete and successfully pass the Patient Access training course
Ability to work in a high volume, fast-paced work environment
Ability to perform basic mathematical calculations
Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills
Basic knowledge of medical and insurance terminology desired
Experience with computer applications (e.g. Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills
Knowledge of regulatory guidelines including HIPAA, AHCA, EMTALA, and Medicare coverage structure, including medical necessity compliance guidelines
Bilingual English, Spanish a plus
Less than 1 year of minimum required experience

Benefits

Comp & perks

Career growth and development opportunities, with clear pathways and ongoing support
Comprehensive health and wellness resources
Wellness program that can help employees eliminate their medical plan deductible
Tuition reimbursement
Four week training program