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Operational Performance Improvement Consultant
Baptist Health. Serve as a collaborator, communicator, facilitator, and change agent for organizational improvement initiatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process improvement methodologies, particularly Lean principles, to enhance operational efficiency and patient care. Proficient in data analysis and communication of findings to drive organizational performance improvements.
Highest-signal resume keywords
Lean PrinciplesProcess ImprovementData AnalysisLean Six Sigma Green Belt CertificationGroup Facilitation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementData AnalysisOperational EfficiencyQuality ImprovementProject Management
Soft Skills
CollaborationCommunicationFacilitationChange ManagementProblem-Solving
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointPower BIVisioMinitab
Certifications & Qualifications
Lean Six Sigma Green Belt Certification
Industry Keywords
Healthcare OperationsPatient CareEvidence-Based ToolsDMAICPDSA
About the role
Key responsibilities & impact- Serve as a collaborator, communicator, facilitator, and change agent for organizational improvement initiatives
- Partner with leaders and multidisciplinary teams to identify operational and performance improvement opportunities
- Support patient care, quality, and performance-related initiatives using standardized, evidence-based tools and processes
- Evaluate workflows, practice patterns, and operational processes to identify efficiency and effectiveness improvements
- Apply Lean principles and process improvement methodologies
- Analyze performance data, identify trends, and communicate findings and recommendations to stakeholders
- Provide feedback and guidance on outcome measures, action plans, and sustainability strategies
- Facilitate group discussions, improvement activities, and collaborative problem-solving sessions
- Facilitate efforts to optimize processes, enhance patient experiences, and improve organizational performance
- Support implementation and sustainability of process improvements through communication, collaboration, and change management
Requirements
What you’ll need- At least 2 years of relevant experience in process improvement, healthcare operations, quality improvement, or project management
- A master's degree with similar relevant experience may be considered in lieu of the required years of experience
- Bachelor's degree in Healthcare Administration, Business, Engineering, Operations Management, or a related field; equivalent relevant experience may be considered
- Knowledge of Lean principles and basic improvement methodologies
- Experience supporting group facilitation and discussions related to improvement activities
- Proficiency in Microsoft Excel, PowerPoint, and related productivity tools
- Ability to analyze data and communicate findings
- Lean Six Sigma Green Belt certification or ability to obtain certification within 12 months of hire
- Experience in a hospital, ambulatory practice, or integrated healthcare system preferred
- At least one documented process improvement project demonstrating measurable results preferred
- Experience with Power BI, Visio, Minitab, or comparable tools preferred
- Familiarity with DMAIC, PDSA, and structured change management methodologies preferred
Benefits
Comp & perks- Hybrid work arrangement with 1–2 days onsite
- Not-for-profit healthcare system employment
- Lean Six Sigma Green Belt certification support/ability to obtain within 12 months of hire