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Patient Coordinator, Behavioral Health
Baptist Health. Provide business services for patients and the healthcare system .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient registration, insurance verification, and customer service within the healthcare environment. Proficient in operating multi-line phone systems and managing patient interactions effectively.
Highest-signal resume keywords
Medical ExperienceCustomer Service ExperienceInsurance ExperienceMulti-Line Telephone System OperationKnowledge Of Medical Records
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationInsurance VerificationInsurance KnowledgeClerical DutiesPatient Charge Collection
Soft Skills
Excellent Customer Service SkillsGood JudgmentAbility To Assist Patients
Tools & Technologies
Multi-Line Phone System
Certifications & Qualifications
High School Diploma
Industry Keywords
Behavioral HealthPatient CareHealthcare System
About the role
Key responsibilities & impact- Provide business services for patients and the healthcare system
- Ensure accurate patient registration
- Verify insurance and authorizations
- Collect patient charges and payments
- Operate a multi-line phone system while maintaining telephone protocols
- Assist patients as needed
- Accurately register new patients for the Behavioral Health Department
- Perform clerical duties
Requirements
What you’ll need- 1-2 years Medical Experience
- 1-2 years Customer Service Experience
- 1-2 years Insurance Experience
- High School Diploma
- Intermediate level knowledge of insurance
- Knowledge of medical records
- Experience operating a multi-line telephone system
- Excellent customer service skills
- Ability to match patient care needs with available services
- Good judgment when triaging patients with acute needs over the phone
- Ability to work an 8:00am-5:00pm schedule
Benefits
Comp & perks- Full-time day shift schedule
- Remote work arrangement