Patient Financial Associate

Baptist Health

. Complete registration, financial screening, insurance verification, collections, data entry, virtual registrations, and patient throughput tasks.

Posted 11/4/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $18 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, financial screening, and insurance verification while ensuring compliance with healthcare regulations. Excels in providing compassionate customer service and maintaining effective communication in a fast-paced environment.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationRevenue Cycle ManagementCustomer ServiceHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ScreeningData EntryPayment CollectionMathematical CalculationsMedical TerminologyEMR ApplicationsMicrosoft OfficeInsurance ContractsAuthorizationsPre-Certifications

Soft Skills

Detail OrientedOrganizedTeam PlayerCompassionateExcellent Interpersonal Communication

Tools & Technologies

Video ConferencingOnline Portals

Certifications & Qualifications

Patient Access Training Course

Industry Keywords

Public HealthHealthcare Regulatory GuidelinesHIPAAAHCAEMTALABilingual EnglishSpanishCreole

About the role

Key responsibilities & impact

Complete registration, financial screening, insurance verification, collections, data entry, virtual registrations, and patient throughput tasks.
Support the revenue cycle, compliance, and patient experience accurately and efficiently.
Meet individual collection goals.
Maintain close working relationships with clinical team members to ensure a seamless patient and caregiver experience.
Present and thoroughly explain legal, ethical, and compliance-related documents at registration.
Provide professional, compassionate, and friendly service to patients, families, employees, physicians, and community members.
Handle approximately 1,000 calls daily in a fast-paced, high-volume virtual registration department.
Verify patient benefits through online portals and communication with insurance representatives.
Explain deductibles and co-pays and collect patients' financial responsibility.
Confirm patient information according to strict guidelines to ensure registration data integrity.
Use video conferencing to complete registrations, obtain consent, and collect payments.
Collaborate with other departments and foster teamwork.
Participate in required Zoom calls with patients, clinical teams, and leadership.

Requirements

What you’ll need

High School, Cert, GED, Trn, Exper.
Complete and pass the Patient Access training course.
Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service.
In lieu of degree and/or experience, ability to satisfactorily demonstrate and/or role play required skills in a professional manner with a clear and convincing ability to excel in the role.
Ability to perform basic mathematical calculations.
Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
Ability to multitask and have an agile mindset.
Knowledge of healthcare regulatory guidelines including HIPAA, AHCA, EMTALA, etc. is desired.
Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications.
Knowledge of medical terminology.
Bilingual English, Spanish/Creole preferred.
Must be able to work weekends, holidays, and during disastrous events as essential staff.
Remote work requires one week of on-site training in Town & Country (Miami-Dade).

Benefits

Comp & perks

Career growth and development opportunities, with clear pathways and ongoing support
Comprehensive health and wellness resources
Wellness program that can help employees eliminate their medical plan deductible
Tuition reimbursement
Four week training program