Referral Triage Coordinator

Baptist Health

. Coordinate, place, and follow up on patient appointments from patients, physician offices, military, attorneys, and workers’ compensation sources .

Posted 10/2/2026full-timeGulf Breeze • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient appointments, managing electronic medical records, and maintaining compliance with HIPAA regulations. Proficient in handling multi-line phone systems and ensuring effective communication with healthcare professionals and patients.

Highest-signal resume keywords

Patient Appointment CoordinationElectronic Medical Record SystemsHIPAA ComplianceMulti-Line Phone System ManagementHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Demographics InputAppointment SchedulingReferral DocumentationClerical Data ManagementAccess Statistics Tracking

Soft Skills

CommunicationOrganizational SkillsTriage Under PressureRelationship Management

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

HealthcareMedical OfficeReferral ProtocolsOperational SupportPatient Follow-Up

About the role

Key responsibilities & impact

Coordinate, place, and follow up on patient appointments from patients, physician offices, military, attorneys, and workers’ compensation sources
Answer a multi-line phone system, prioritize calls, and triage cases under pressure
Obtain and electronically input patient demographics
Schedule appointments using electronic medical record systems and provide timely follow-up to patients and referral sources
Maintain working relationships with physician offices to schedule difficult and same-day appointments
Maintain accurate and organized clerical data while adhering to HIPAA regulations
Electronically document referrals and track access statistics for monthly reports
Obtain records for physician review and ensure equitable distribution of referrals to physicians
Coordinate and schedule multiple appointments for out-of-town patients
Work with physicians and staff to ensure correct referral protocols are followed
Assist with operational and managerial support as needed

Requirements

What you’ll need

High School Diploma or Equivalent Required
6 months experience in healthcare or medical office required