Senior Operational Performance Improvement Consultant

Baptist Health

. Lead and manage complex, cross-functional performance and process improvement initiatives across the health system .

Posted 11/12/2026full-timeJacksonville • Florida • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex performance improvement initiatives within healthcare settings, utilizing Lean, Six Sigma, and data analytics to enhance patient care and operational efficiency. Proven ability to collaborate with multidisciplinary teams and provide strategic recommendations to executive leadership.

Highest-signal resume keywords

Lean Six Sigma Green Belt CertificationPerformance Improvement MethodologiesProject Management Professional (PMP)Data AnalyticsHealthcare Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementPerformance MetricsWorkflow AssessmentProject PlanningChange ManagementOutcome IndicatorsEvidence-Based MethodologiesOperational Process ImprovementSustainability StrategiesCross-Functional Team Leadership

Soft Skills

CoachingMentoringStakeholder EngagementCommunicationFacilitation

Certifications & Qualifications

Lean Six Sigma Green Belt CertificationLean Six Sigma Black Belt CertificationProject Management Professional (PMP)

Industry Keywords

Healthcare AdministrationQuality ImprovementOrganizational TransformationIntegrated Healthcare Delivery SystemAmbulatory Care

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead and manage complex, cross-functional performance and process improvement initiatives across the health system
Partner with clinical, operational, and executive leadership to improve patient care, quality, safety, productivity, efficiency, and cost effectiveness
Use benchmarks, performance metrics, data analytics, and evidence-based methodologies to evaluate organizational performance
Conduct comprehensive workflow, productivity, operational process, and practice-pattern assessments
Develop, implement, and monitor outcome indicators, project plans, action plans, and sustainability strategies
Provide strategic recommendations, performance reporting, and feedback to executive leadership and stakeholders
Facilitate multidisciplinary teams and lead change management initiatives
Apply Lean, Six Sigma, DMAIC, PDSA, and other continuous improvement methodologies
Lead project planning, stakeholder engagement, implementation, and performance monitoring for large-scale initiatives
Collaborate with clinical and operational teams to improve care delivery and resource utilization
Serve as a subject matter expert in performance improvement methodologies, tools, and best practices
Coach, mentor, and provide technical guidance to OPI Consultants and other team members
Develop and deliver presentations, workshops, and educational sessions
Evaluate implemented improvements, monitor performance trends, and establish accountability measures
Support organizational transformation through standardization, innovation, and continuous improvement

Requirements

What you’ll need

Minimum of 5 years of relevant experience in performance improvement, process improvement, healthcare operations, quality improvement, project management, or organizational transformation
Demonstrated experience leading complex, cross-functional improvement initiatives and delivering measurable operational outcomes
Experience applying Lean, Six Sigma, or other structured process improvement methodologies
Experience partnering with clinical, operational, and senior leadership teams to develop and implement improvement strategies
Previous experience in a hospital, ambulatory care, or integrated healthcare delivery system preferred
Experience coaching, mentoring, or providing technical guidance to improvement teams preferred
Bachelor’s degree required in Healthcare Administration, Business Administration, Engineering, Operations Management, or a related field
Master’s degree in healthcare administration, Business Administration, Public Health, or a related field preferred
Lean Six Sigma Green Belt certification required or must be obtained within 12 months of hire
Lean Six Sigma Black Belt certification preferred
Project Management Professional (PMP) or other relevant project management certification preferred

Benefits

Comp & perks

Hybrid work arrangement with 1–2 days onsite