Supervisor, Patient Access Operations – Cardiology Scheduling

Baptist Health

. Oversee all daily departmental operations .

Posted 10/14/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in overseeing departmental operations and managing patient access processes while ensuring compliance with healthcare regulations. Proficient in building relationships and providing exceptional service to patients and staff in a fast-paced environment.

Highest-signal resume keywords

Associate's Degree In HealthcareSupervisory Experience In Patient AccessCertified Healthcare Access Associate (CHAA)Knowledge Of Insurance Benefits And CollectionsBilingual English, Spanish/Creole

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Access ApplicationsICD-10 Code StructureCPT Code StructurePerformance Improvement ImplementationData Analysis

Soft Skills

Interpersonal SkillsCommunication SkillsCustomer Service SkillsCritical ThinkingProblem Solving

Tools & Technologies

Microsoft Office Products

Certifications & Qualifications

Certified Healthcare Access Associate (CHAA)

Industry Keywords

Healthcare Regulatory GuidelinesHIPAAAHCAEMTALAMedical Necessity Compliance

About the role

Key responsibilities & impact

Oversee all daily departmental operations
Proactively address employee, patient, and organizational needs in a timely and consistent manner
Build positive relationships within Baptist Health South Florida
Oversee patient flow across multiple service lines, departments, offices, and sites
Manage staff effectively and coordinate and prioritize work assignments
Provide professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members
Practice the BHSF philosophy of service excellence

Requirements

What you’ll need

Associate‘s Degree in Healthcare required with a minimum of 3 years in a Supervisory and/or Lead capacity, preferably in Patient Access, with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications
In lieu of an Associate‘s Degree, a minimum of 4 years‘ supervisory and/or lead experience in Patient Access or healthcare setting with extensive knowledge of insurance benefits, collections, authorizations/pre-certifications is required
Certified Healthcare Access Associate (CHAA) preferred
Excellent interpersonal, communication (verbal & written), and customer service skills required
Strong critical thinking, problem solving, and analytical skills
Able to understand and implement performance improvement (collect data, analyze data, identify processes, and implement process change)
Ability to multi-task work assignments in a high volume, fast-paced stressful environment
Proficient using all Patient Access applications and Microsoft Office products
Knowledge of medical necessity compliance guidelines, ICD-10 and CPT code structure
Knowledge of healthcare regulatory guidelines including HIPAA, AHCA, EMTALA, etc.
Bilingual English, Spanish/Creole preferred

Benefits

Comp & perks

Career growth and development opportunities, with clear pathways and ongoing support
Comprehensive health and wellness resources that go beyond traditional benefits
Wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
Tuition reimbursement to support continued learning and advancement