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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer-centric process mapping and modeling, with proficiency in Figma and Blueworks Live. Capable of analyzing business problems, developing business requirements, and collaborating with stakeholders to enhance customer experience and operational efficiency.
Highest-signal resume keywords
Customer-Centric Process MappingFigma (UI/UX Design)Blueworks Live (Process Mapping)Agile Transformation ExperienceSalesforce Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingBusiness Requirements DevelopmentFeasibility StudiesOperational DesignChange ManagementRisk ManagementCustomer Journey MappingData AnalysisPerformance Optimization
Soft Skills
Excellent CommunicationCollaboration SkillsProblem SolvingEvaluative Judgment
Tools & Technologies
SalesforceCelonisPower BIFigmaBlueworks Live
Industry Keywords
BankingFinancial ServicesCustomer ExperienceAgile TransformationOperational Efficiency
About the role
Key responsibilities & impact- Identify and analyze business problems and client requirements requiring organizational change
- Develop business requirements addressing business problems and opportunities
- Collaborate with stakeholders to ensure proposed solutions meet needs and expectations
- Support creation of business cases justifying investment in proposed solutions
- Conduct feasibility studies to determine solution viability
- Support project progress reporting to ensure delivery on time and within budget
- Create operational and process designs within agreed scope
- Support change management activities, including development of traceability matrices
- Map end-to-end customer journeys across the awareness-to-advocacy stages for Barclays UK Business Banking customers
- Bring together customer data, insights, and operational process flows to identify opportunities for measurable improvements in customer experience, operational efficiency, and control effectiveness
- Partner with related teams and functions and advise stakeholders on solutions
- Manage risk, strengthen controls, escalate policy or procedure breaches, and embed new policies and procedures
- Make evaluative judgments, resolve problems using technical experience, and communicate complex or sensitive information
Requirements
What you’ll need- Proven experience in customer-centric process mapping and modelling experience
- Expert level proficiency in Figma (UI/UX design) and Blueworks Live (process mapping)
- Experience integrating multiple journey variant maps to provide a consolidated view of related customer journeys
- Excellent communication and collaboration skills
- Ability to interpret and align banking terminology across Product, Fulfilment, and Servicing teams within customer journey maps
- Prior experience of working in Banking and Financial services (highly valued)
- Prior experience of working in / with agile transformation environments and customer experience / product teams (highly valued)
- Familiarity with Salesforce, Celonis, and Power BI for workflow and performance optimization (highly valued)
- May be assessed on risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills