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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product strategy development, risk management, and data-driven decision-making to enhance customer experiences and achieve business objectives. Proficient in Agile methodologies, stakeholder management, and analytical techniques to drive product performance and operational effectiveness.
Highest-signal resume keywords
Product Strategy DevelopmentAgile Delivery Using JIRAData Analysis Using SQLRisk Management and GovernanceStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Analytical SkillsBusiness AcumenFraud AnalysisStatistical TechniquesCustomer Journey MappingOperational Risk AssessmentRoot Cause AnalysisPerformance GovernancePortfolio Risk IndicatorsAI-Enabled Processes
Soft Skills
Strategic ThinkingAttention to DetailStructured Problem-SolvingSound JudgementCoaching and Leadership
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointManagement Information DashboardsCustomer Feedback ToolsData Analysis Tools
Industry Keywords
Consumer DutyOperational RiskControl MonitoringFraud Loss ManagementMarket Trends
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Define product strategy aligned with business vision, managing capabilities and balancing short-term and long-term goals
- Lead cross-functional relationships and align product strategy and goals
- Oversee product risk management, identify risks, develop mitigation strategies, and maintain alignment between product management and control functions
- Own the product development lifecycle from concept to launch, ensuring efficient processes, on-time delivery, and alignment with customer expectations
- Deliver objectives and key outcomes aligned with business goals, financial targets, and strategic vision
- Monitor product performance through data-driven analysis and adjust strategies to optimise outcomes and maximise value
- Drive a customer-first approach using customer insights, feedback, behaviours, and pain points
- Apply pricing, cost, and ROI understanding to product development decisions
- Advise and influence decision-making, contribute to policy development, and support operational effectiveness
- Lead complex work, set objectives, coach employees, and appraise performance where applicable
- Consult on complex issues and advise People Leaders on escalated issues
- Mitigate risk and develop policies and procedures supporting control and governance
- Manage risk and strengthen controls
- Analyse data from multiple internal and external sources to solve problems
- Communicate complex information and influence stakeholders
- Spearhead digital landscape evolution, innovation, and customer experience improvements at Barclays
- Work with business, operations, and cross-functional partners to solve complex problems and shape scalable solutions
- Support development of product propositions and service strategies from concept through release
- Develop requirements, manage prioritised backlogs, and support feature teams through Agile delivery
- Analyse fraud data, identify trends and root causes, and recommend improvements
- Investigate customer and fraud issues and translate findings into strategic and operational change
- Coordinate teams to deliver journey, fraud strategy, and customer-outcome improvements
- Produce governance materials and recommendations for senior decision-makers
Requirements
What you’ll need- Experience with Product owner, Analytical Skills, Business Acumen, and Stakeholder Management
- Define clear business requirements, manage prioritised backlogs, and support feature teams through delivery using Agile ways of working and JIRA
- Extract and analyse data using Structured Query Language (SQL)
- Apply statistical and analytical techniques to identify fraud loss trends, performance drivers, root causes, risks, and improvement opportunities
- Use management information, dashboards, funnel data, complaints, contact drivers, and customer feedback for evidence-based decision-making
- Own and assess customer journeys end to end, map pain points, and conduct journey health checks
- Establish, monitor, and interpret journey and customer-outcome measures, including Net Promoter Score, complaints, customer effort, fraud losses, and operational performance
- Investigate complex customer and fraud-related issues and translate findings into strategic and operational change initiatives
- Strong knowledge of risk, control, and governance practices, including Operational Risk and Control Assessments, issue management, Consumer Duty, control monitoring, evidence gathering, and escalation
- Sound judgement on when to act, align, or escalate where customer harm or regulatory risk may arise
- Build stakeholder relationships across the United Kingdom and India
- Coordinate cross-functional and cross-skilled teams
- Produce governance materials, management information, presentations, and written recommendations for senior decision-makers
- Structured problem-solving, strategic thinking, attention to detail, and ownership
- Commercial acumen and knowledge of market trends and competitor landscape
- Responsible use of artificial intelligence-enabled tools
- Microsoft Excel and Microsoft PowerPoint at least at an intermediate level
- Desirable: fraud and scam domain knowledge; SQL skills; AI-enabled processes or transformation; fraud and scam loss management; loss performance and portfolio risk indicators; root cause analysis; loss management, portfolio reviews, or performance governance forums