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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer-centric transformation delivery, particularly in UI/UX design and Target Operating Model design within the Banking and Financial Services sector. Proficient in process optimization, risk management, and stakeholder engagement to drive measurable improvements in customer experience and operational efficiency.
Highest-signal resume keywords
Customer-Centric Transformation DeliveryUI/UX DesignTarget Operating Model DesignProcess OptimizationData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
FigmaBlueworks LiveMS PowerPointAgile TransformationProcess MappingRisk ManagementChange ManagementData InterpretationAutomation TechnologiesRPA Tools
Soft Skills
Analytical SkillsProblem-SolvingStakeholder CommunicationInfluencing SkillsCollaboration
Tools & Technologies
UiPathCelonisBluePrismAutomation AnywhereSalesforceAgentforceCoPilot StudioAmazon Bedrock GenAI
Industry Keywords
BankingFinancial ServicesConsultingChange ManagementCustomer ExperienceProcess DebtOperational EfficiencyGovernance
Tech Stack
Tools & technologiesRPA
About the role
Key responsibilities & impact- Identify and analyse business problems and client requirements requiring organisational change
- Develop business requirements addressing business problems and opportunities
- Collaborate with stakeholders to ensure proposed solutions meet needs and expectations
- Support business cases justifying investment in proposed solutions
- Conduct feasibility studies on proposed solutions
- Support project progress reporting to ensure timely, on-budget delivery
- Create operational and process designs within agreed scope
- Support change management activities, including development of traceability matrices
- Support design and delivery of end-to-end customer and colleague journey transformations across Barclays UK Business Banking journeys
- Contribute to Target Operating Models and elimination of process debt
- Ensure consistency and quality of process maps developed by journey mapping analysts
- Translate process maps into business-relevant narratives for stakeholder engagement
- Identify customer and colleague pain points and opportunities for measurable improvements in customer experience, operational efficiency, and control effectiveness
- Advise and influence decision-making, contribute to policy development, and support operational effectiveness
- Collaborate across functions and business divisions; lead or guide complex assignments
- Consult on complex issues and advise People Leaders on escalated issues
- Identify risk mitigation opportunities and develop policies/procedures supporting control and governance
- Manage risk and strengthen controls related to the work
- Analyse data from multiple internal and external sources to solve problems
- Communicate complex information and influence stakeholders to achieve outcomes
Requirements
What you’ll need- Proven experience in customer-centric transformation delivery (UI / UX design) and Target Operating Model design, preferably in Banking and financial services / Consulting domain
- Expert level proficiency in Figma (UI/UX design), Blueworks Live (process mapping) and MS PowerPoint (presentation and storytelling)
- Ability to translate complex operational challenges into simplified, scalable, and digitally enabled journeys
- Ability to drive high-impact process optimization engagements that enhance efficiency, customer experience, and risk management
- Strong analytical skills with the ability to interpret data and translate it into actionable insights
- Strong problem-solving skills to identify pain points in the customer journey
- Prior experience working in/with agile transformation environments and Customer Experience/product teams may be valued
- Familiarity with design thinking concepts may be valued
- Familiarity with automation and AI technologies, including RPA tools such as UiPath, Celonis, BluePrism, Automation Anywhere, Salesforce and Agentforce, CoPilot Studio, and Amazon Bedrock GenAI, may be valued
- Assessment may include risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, and job-specific technical skills