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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management capabilities, including client relationship management, effective communication, and proficiency in MS Office. Possesses the ability to problem-solve creatively and manage multiple projects in a deadline-driven environment.
Highest-signal resume keywords
Project ManagementClient Relationship ManagementMS Office ProficiencyEffective CommunicationProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project SchedulingMathematical SkillsDatabase System NavigationReport EditingInvoicing and Billing
Soft Skills
Active ListeningSelf-MotivationResourcefulnessInterpersonal SkillsTeam Spirit
Tools & Technologies
ApolloPrismShopMetricsMS OutlookMS Excel
Industry Keywords
Customer Service PrinciplesMystery Shop EvaluationQuality ControlProject ObjectivesClient Reporting
Tech Stack
Tools & technologiesApollo
About the role
Key responsibilities & impact- Manage all facets of assigned client programs
- Recruit, coach, and schedule evaluators for mystery shop evaluation projects
- Use Apollo, Prism, and ShopMetrics online systems and outside resources
- Track project scheduling and confirm timely completion
- Provide clients with regular project updates through their preferred communication method
- Build client relationships and provide ongoing oral and written communication and feedback
- Manage client reporting needs
- Monitor late evaluations and projects and reschedule when necessary
- Review completed shop reports for adherence to project objectives, validation of details, and missing or incorrect data
- Coordinate with quality control/editing staff or contractors to ensure quality and quick turnaround
- Submit edited reports to clients before deadlines
- Maintain awareness of trends and events in clients’ industries and corporate environments
- Conduct client invoicing and billing, confirm prompt payment, and follow up on past-due accounts
- Participate in team and company meetings
- Update client location and manager records periodically
- Perform other duties assigned by the supervisor
Requirements
What you’ll need- Bachelor’s degree, or 3+ years’ related experience accepted in lieu of a college degree
- 1 year of related work experience
- Demonstrated proficiency with MS Office, particularly Outlook and Excel
- Proficient mathematical skills for calculating evaluator fees, deductions, and bonuses
- Ability to quickly learn BARE’s proprietary database systems, including web-based database system navigation
- Exemplary professional written and verbal communication skills
- Active listening and asking for clarification when needed
- Ability to convey facts in writing using concepts and language the reader will best understand
- Knowledge of customer service principles and best practices
- Ability to problem-solve and find creative solutions using available resources
- Experience managing multiple projects at different stages in a deadline-driven environment
- Ability to take initiative, work independently, and demonstrate self-motivation and resourcefulness
- Proven track record of achieving outstanding results with little-to-no direct oversight
- Ability to earn trust and respect through honesty and professionalism
- Ability to diplomatically handle challenging interpersonal interactions
- History of contributing to a positive team spirit
Benefits
Comp & perks- Reasonable accommodations available during application
- Opportunity for future re-evaluation for employment if application materials are retained with consent