ServiceNow Business Analyst

Bart & Associates, Inc.

. Lead the business analysis workstream for implementing ServiceNow IT Asset Management and Hardware Asset Management .

Posted 9/18/2026full-timeRemote • Virginia • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading business analysis for ServiceNow IT Asset Management and Hardware Asset Management, with a strong focus on process documentation, integration requirements, and stakeholder communication. Proficient in translating business needs into technical solutions while ensuring compliance with ITIL practices and asset lifecycle management.

Highest-signal resume keywords

ServiceNow Business AnalysisIT Asset Management (ITAM)Business Process ImprovementRequirements Management ToolsStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisIntegration Requirements AnalysisProcess MappingDocumentation SkillsData Flow DefinitionApproval Workflow DesignITIL PracticesAgile MethodologiesSystem DesignTechnical Requirements Translation

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsGroup FacilitationKnowledge Transfer

Tools & Technologies

ServiceNowRequirements Management ToolsProcess Mapping ToolsITSMITOMCMDBGRCSecurity Operations

Certifications & Qualifications

ServiceNow CertificationsBusiness Analysis Certification

Industry Keywords

Public Trust ClearanceGovernment SectorRegulated EnvironmentsAudit ComplianceIT Asset Lifecycle Tracking

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Lead the business analysis workstream for implementing ServiceNow IT Asset Management and Hardware Asset Management
Serve as the primary liaison between business stakeholders, process owners, technical teams, implementation partners, and program leadership
Define and document end-to-end hardware asset lifecycle processes, including request, procurement, receiving, inventory, deployment, assignment, transfer, repair, refresh, return, retirement, disposal, and data sanitization
Document current-state and future-state asset management processes using process maps, swim lanes, workflows, RACI matrices, and supporting procedures
Identify process gaps, inefficiencies, control weaknesses, and opportunities to standardize asset management practices
Define business rules, approval workflows, roles, notifications, exceptions, and service-level expectations for ITAM/HAM processes
Analyze and document integration requirements between ITAM/HAM and ServiceNow ITSM, ITOM, CMDB, Security Operations, GRC, procurement, finance, endpoint management, identity, discovery, and other enterprise systems
Define integration data flows, business rules, ownership, error handling, reconciliation requirements, and acceptance criteria
Bridge stakeholders and technical teams by capturing, documenting, and translating business needs into ITAM solution requirements

Requirements

What you’ll need

Bachelor's degree in a relevant field
10+ years of relevant experience
Proven experience working as a Business Analyst on ServiceNow projects
Exposure to ITAM or related modules, including ITSM, ITOM, CMDB, GRC, and Security Operations
Advanced experience in business process and system analysis, design, improvement, and implementation
Ability to understand business needs and translate them into technical requirements and solutions
Experience conducting group facilitation, stakeholder interviews, and knowledge transfer activities
Exceptional interpersonal and communication skills
Strong organizational and documentation skills
Proficiency in requirements management tools and practices
Familiarity with Agile and Traditional project delivery methodologies
Eligible to obtain a Public Trust Clearance
ServiceNow certifications are desired
Business Analysis certification is desired
Experience supporting modernization or migration from legacy systems to ServiceNow platforms is desired
Knowledge of ITIL practices and IT service management frameworks is desired
Experience in government, public sector, or regulated environments is desired
Familiarity with audit, compliance, and IT asset lifecycle tracking requirements is desired

Benefits

Comp & perks

Three individual and family medical plans for full-time employees, including a Health Savings Account (HSA) option
Two tiers of dental coverage
Vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance
Paid time off
B&A-sponsored trainings and certifications
Pet insurance benefits
Commuter transit benefits
Free subscription to a virtual exercise platform (NEOU)
401(k) plan with company matching contribution
B&A Cares wellness and employee engagement program, including wellness check-ins, personal development, financial management, and stress management seminars
Formal mentorship program
Job shadowing and cross-training opportunities
Brand Ambassador program
Employee Assistance Program (EAP), including counseling, legal guidance, and financial planning
Monthly teambuilding events
Annual wellness challenges
Charitable and community involvement opportunities