Offshore Delivery Manager

Base Camp Data Solutions

. Build, scale, and lead a multidisciplinary offshore operational team .

Posted 10/22/2026full-timeRemote • PakistanSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational management, leading multidisciplinary offshore teams, and driving enterprise system architecture within the Zoho ecosystem. Proficient in managing ERP migrations, workflow automation, and ensuring compliance with institutional governance and risk management standards.

Highest-signal resume keywords

Operational ManagementERP MigrationsZoho EcosystemWorkflow AutomationCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational ManagementERP MigrationsWorkflow AutomationTask TrackingSOP DevelopmentData IntegrityFinancial Metrics ReportingCompliance ManagementRisk ManagementProcess Mapping

Soft Skills

Stakeholder ManagementCommunicationExpectation ManagementTeam LeadershipProblem Solving

Tools & Technologies

Zoho BooksDashboarding SoftwareTask Tracking SoftwareCentralized PlatformsCompliance Calendars

Certifications & Qualifications

Bachelor's DegreeMaster's DegreeProject Management Certification

Industry Keywords

BPO IndustryNon-Profit ComplianceEducational ComplianceGovernance RegistersOperational Maturity

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Build, scale, and lead a multidisciplinary offshore operational team
Bridge onshore leadership and boards with offshore execution teams
Drive enterprise system architecture, technical infrastructure, centralized platform connectivity, and data integrity
Direct multi-phase ERP migrations within the Zoho ecosystem, including Zoho Books
Architect workflow automations for HR pipelines, tuition billing and collections, and legal document generation
Build and maintain automated dashboards for SOS maturity, financial health, and compliance timelines
Architect and refine organizational workflows, map processes, identify bottlenecks, and establish SOPs
Evaluate operational rules and update systems to measure operational maturity
Structure and manage offshore teams across software engineering, IT support, administration, legal, and finance
Ensure timely, high-quality delivery, efficiency, and SLA compliance
Manage task tracking, workload balancing, enterprise risk, and compliance calendars
Report offshore progress, risks, and system-generated financial and operational metrics to the Onshore Board
Communicate daily with U.S.-based leaders, align stakeholders, manage expectations, and escalate system or compliance risks

Requirements

What you’ll need

Bachelor's or Master's degree in Business Administration, Operations Management, Project Management, or a related field
7+ years of operational management experience
Strong background in the BPO industry
3+ years developing, managing, and delivering through cross-functional offshore teams
Proven experience as a Delivery Manager, Project Manager, or Business Analyst interfacing directly with U.S.-based onshore executive boards
Experience coordinating cross-functional teams spanning Legal, Finance/Accounting, HR, Admin, Software Engineering, and related functions
Hands-on experience with ERP migrations and automations
Familiarity with institutional governance registers, risk management, and non-profit/educational compliance preferred
Experience with Zoho ecosystem, including Zoho Books
Knowledge of workflow automation, dashboarding, SOPs, task tracking software, workload balancing, and SLA compliance

Benefits

Comp & perks

Remote work arrangement