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Content Excellence Subject Matter Expert, DK/ES
BASE life science. Act as Subject Matter Expert on projects, providing insight on content processes, use cases, ways of working and challenges .
Tech Stack
Tools & technologiesVault
About the role
Key responsibilities & impact- Act as Subject Matter Expert on projects, providing insight on content processes, use cases, ways of working and challenges
- Act as point of contact between project teams and customer stakeholders, including senior client sponsors
- Lead and facilitate design workshops, process assessments and requirements-gathering sessions
- Advise customers on content and digital asset management principles and appropriate platform functionality
- Identify AI growth opportunities in commercial content and/or medical spaces and translate them into client value
- Build and strengthen client relationships and identify and manage upselling opportunities
- Identify and implement new offerings and changes to the offering catalogue
- Identify new use cases, tools, processes and methodologies to amplify offering capabilities
- Develop value propositions and build the go-to-market approach for the Content Excellence offering
- Define standards and best practices and ensure consistent application across delivery teams
- Form part of the Content Excellence leadership team
- Work with Consulting, Delivery and Portfolio teams on proposals and bids
- Contribute to team growth through recruitment, onboarding and coaching
- Continuously build knowledge in relevant IT solutions and business areas
Requirements
What you’ll need- 5+ years of experience from a consulting company, ideally operating in the pharmaceutical industry, or direct industry expertise from a commercial content team
- Deep working knowledge of Veeva Vault PromoMats and the surrounding commercial content ecosystem, including the end-to-end MLR review process
- Strong project and stakeholder management experience
- Ability to distil business requirements into solution scenarios, and to draw solution scenarios from different client inputs
- Creative thinking abilities to build unique offerings and identify use cases and opportunities within the AI space
- Outstanding presentation skills, including creating compelling material and presenting confidently to diverse audiences up to executive level
- Excellent problem-solving and analytical skills
- Strong verbal and written communication skills in English
- Proactive mindset with a can-do attitude and curiosity to learn
- Comfortable working in agile, cross-functional and remote teams
- Veeva Vault certification is a plus
- Experience with Vault Medical, content authoring platforms or digital asset management solutions is a plus
- Understanding of GxP and computer system validation requirements is a plus
- Knowledge of Vault CRM, IQVIA and/or Salesforce solutions is a plus
- Experience working in global or otherwise regulated environments is a plus
- Practical experience with both agile and waterfall delivery approaches is a plus
Benefits
Comp & perks- Support for health and wellbeing, covering physical, mental, and social needs
- Flexible ways of working, built on trust, autonomy, and balance
- Ongoing learning and professional development throughout your career
- A modern work setup, with the tools and equipment needed to do great work
- Recognition of performance and impact, linked to contribution and results
- Opportunity to work on challenges that make a meaningful difference for patients and healthcare systems worldwide
- Ambition, encouraged through ownership and continuous learning
- Opportunity to shape a practice, not just staff one