Vault CRM Configuration Specialist

BASE life science

. Configure and maintain Veeva Vault CRM environments for pharma clients, including objects, fields, page layouts, picklists, security profiles, and user roles .

Posted 10/7/2026full-timeBarcelona • SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and maintaining Veeva Vault CRM environments, with a strong focus on compliance and best practices in the pharmaceutical sector. Proficient in handling support tickets, conducting impact analysis, and facilitating client migrations from legacy systems.

Highest-signal resume keywords

Veeva Vault CRM ConfigurationVault Administrator CertificationPharma Commercial ProcessesGDPR Compliance AwarenessAnalytical and Troubleshooting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ConfigurationImpact AnalysisRegression TestingData IntegrationConfiguration PackagesChange ManagementVQLSandbox and Production DeploymentCall ReportingSample Management

Soft Skills

Clear CommunicationProblem-Solving

Tools & Technologies

ServiceNowITSM Tools

Certifications & Qualifications

Veeva Vault Administrator Certification

Industry Keywords

PharmaceuticalHCP DataSample AccountabilityTransparency ReportingLife Sciences Value Chain

Tech Stack

Tools & technologies

ITSMServiceNowVault

About the role

Key responsibilities & impact

Configure and maintain Veeva Vault CRM environments for pharma clients, including objects, fields, page layouts, picklists, security profiles, and user roles
Handle incoming support tickets and change requests from triage and impact assessment through implementation and closure
Plan and run Vault release readiness for each of the three annual general releases, including impact analysis, regression testing, and enabling relevant new features
Configure and support commercial capabilities including call reporting, account and territory management, Approved Email, CLM, Engage, and sample management
Promote configuration between sandbox and production vaults using controlled deployment practices and documentation satisfying client change control and audit requirements
Support clients migrating from legacy Veeva CRM (Salesforce-based) to Vault CRM
Advise client business and IT stakeholders on best-practice configuration and CRM improvements
Work closely with clients and colleagues to address complex challenges across the life sciences value chain

Requirements

What you’ll need

Hands-on CRM configuration experience, ideally with Vault CRM Administrator certification or equivalent
Solid understanding of the Vault platform, including object model, lifecycles, security, VQL, and deployment through configuration packages
Knowledge of pharma commercial processes and the role CRM plays in field force, medical, and key account management
Awareness of relevant regulations and compliance, such as GDPR for HCP data, sample accountability (e.g. PDMA), transparency reporting, and controlled change management
Experience working in a managed service or ITSM setup, with ticket handling and tools such as ServiceNow
Strong analytical and troubleshooting skills, with the ability to diagnose issues across configuration, data, and integrations
Clear communication in English, able to translate business requirements into configuration and explain technical topics to non-technical stakeholders
Ability to work in Spain

Benefits

Comp & perks

Support for health and wellbeing, covering physical, mental, and social needs
Flexible ways of working, built on trust, autonomy, and balance
Ongoing learning and professional development throughout your career
A modern work setup, with the tools and equipment needed to do great work
Recognition of performance and impact, linked to contribution and results
Opportunity to work on challenges that make a meaningful difference for patients and healthcare systems worldwide