Customer Service Representative – Contact Center

Bass Pro Shops

. Handle inbound customer service calls, customer support contacts, and chat support interactions .

Posted 9/17/2026part-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to handle inquiries, resolve issues, and identify sales opportunities. Proficient in navigating multiple systems and maintaining product knowledge to support customer needs effectively.

Highest-signal resume keywords

Customer Service ExperienceConflict Resolution TechniquesMicrosoft Office ProficiencyCritical Thinking SkillsCustomer Relationship Management Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ExperienceChat SupportOrder ManagementProduct KnowledgeTyping Proficiency

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyProblem-SolvingTeam Collaboration

Tools & Technologies

Customer Support SystemsWeb NavigationContact Center Systems

Certifications & Qualifications

High School DiplomaVocational/Technical CertificationAssociate Degree

Industry Keywords

Customer SupportRetail SalesFast-Paced EnvironmentQuality StandardsProduct Promotions

About the role

Key responsibilities & impact

Handle inbound customer service calls, customer support contacts, and chat support interactions
Respond to inquiries about account information, order status, products, returns, exchanges, shipping, billing, promotions, and other customer service matters
Deliver first-call resolution using contact center resources, systems, and problem-solving skills
Navigate multiple customer service and contact center systems simultaneously
Document interactions accurately and support customer needs
Identify sales opportunities through product recommendations, cross-selling, upselling, and promotion of Bass Pro Shops and Cabela's products and services
Manage escalated customer service situations with empathy, professionalism, and conflict-resolution techniques
Maintain knowledge of products, promotions, policies, procedures, and system updates
Participate in coaching, training, and development activities
Perform other assigned duties

Requirements

What you’ll need

High School Diploma or equivalent required
Vocational/Technical Certification or Associate Degree preferred
0-2 years of experience in a call center, contact center, customer service, customer support, chat support, retail sales, hospitality, or a related field preferred
Experience working in a fast-paced, customer-focused environment preferred
Strong verbal and written communication skills
Ability to effectively handle customer concerns, navigate difficult conversations, and resolve issues professionally
Proficiency in computer systems, Microsoft Office applications, web navigation, and customer relationship management tools
Ability to accurately type and manage multiple systems while assisting customers through phone, email, and chat channels
Strong critical-thinking, problem-solving, and decision-making skills
Ability to learn and retain knowledge related to Bass Pro Shops and Cabela's products, services, policies, and procedures
Ability to work independently and as part of a team in a fast-paced contact center environment
Ability to meet established quality, productivity, schedule adherence, and customer satisfaction standards

Benefits

Comp & perks

Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions
Dental
Vision
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Bass Pro Cares Fund