Account Manager

Bastion

. Own Bastion’s relationships with its largest enterprise customers from signed contract through launch and long-term growth .

Posted 10/7/2026full-timeNew York City • New York • United StatesSeniorLead💰 $150,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing enterprise customer relationships, overseeing onboarding and product operations, and ensuring compliance and security reviews. Capable of driving program success through effective coordination with cross-functional teams and executive stakeholders.

Highest-signal resume keywords

Enterprise Customer Relationship ManagementProgram ManagementSecurity Review ManagementCross-Functional CoordinationCompliance Review Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem SolvingCommunicationCollaboration

Industry Keywords

Enterprise OnboardingCustomer SuccessProduct OperationsFinancial InstitutionsVendor Onboarding

About the role

Key responsibilities & impact

Own Bastion’s relationships with its largest enterprise customers from signed contract through launch and long-term growth
Manage enterprise onboarding, customer success, and product operations
Learn customer programs, stakeholders, status, risks, and next steps
Map programs from signed contract to live volume, including workstreams, dependencies, approvals, and owners
Unblock stalled workstreams such as sandbox access, security reviews, and legal items
Run enterprise programs end to end, including kickoff, integration support, security and compliance review, and launch
Set success criteria with executive sponsors and report against volume, use cases, and service levels
Run executive and working-level reviews
Resolve cross-functional issues across product, engineering, legal, and compliance
Expand programs across business units, entities, and products with sales
Own renewals and commercial changes, including amendments and one-off terms
Convert recurring enterprise requests into product requirements and process improvements
Create the enterprise account playbook

Requirements

What you’ll need

Experience managing relationships with large enterprise customers and financial institutions
Ability to own customer relationships from signed contract through launch and long-term growth
Ability to coordinate across executive sponsors, program managers, engineers, treasury, risk, procurement, legal, compliance, product, and engineering stakeholders
Ability to manage security reviews, vendor onboarding, internal approvals, compliance reviews, and ongoing obligations
Ability to work in a fast-paced startup environment and contribute from the first week
Must be legally authorized to work in the United States for US-based employment
Must be willing to undergo a criminal background check
Must be at least 18 years of age

Benefits

Comp & perks

Equity offering
Flexible work schedules
Unlimited paid vacation and holidays
Comprehensive health coverage
Life insurance
Retirement benefits
Paid parental leave
Tax-advantaged accounts
One Medical
Spring Health