Head of Student Experience

Bath Spa Live

. Lead the University’s Student Experience and Navigation function across Bath, London and Birmingham .

Posted 11/10/2026full-timeUnited KingdomLead💰 £49,798 - £57,666 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading multidisciplinary teams and managing student services across multiple locations, with a focus on enhancing student engagement and experience through strategic planning and operational excellence.

Highest-signal resume keywords

Leadership In Higher EducationMultidisciplinary Team ManagementOperational Planning And Resource ManagementStudent Engagement StrategiesChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Performance AccountabilityBudget PlanningResource PlanningData EvaluationService Improvement

Soft Skills

Influencing SkillsCommunication SkillsPartnership Skills

Industry Keywords

Student ExperienceStudent VoiceEngagement InitiativesSurvey StrategiesFirst-Contact Services

About the role

Key responsibilities & impact

Lead the University’s Student Experience and Navigation function across Bath, London and Birmingham
Bring together Help Hub services, student communications, student voice and belonging
Develop managers and lead a multidisciplinary management team
Oversee accessible, coordinated and engaging student services across University locations
Drive strategies around Student Voice, student communications and sport
Work with students, the Students’ Union and University partners to enhance engagement, belonging and the overall student experience
Manage operational planning, resources, staffing, performance and service improvement
Use insight and feedback to deliver positive change
Deputise for the Director of Campus Life as required

Requirements

What you’ll need

Substantial experience leading multidisciplinary services and managing managers or senior professionals, with accountability for service performance
Experience leading change and translating strategic priorities into operational plans and measurable outcomes
Experience of workforce, budget and resource planning, and managing complex operational issues
Ability to use service data and qualitative feedback to evaluate services and deliver improvements
Strong influencing, communication and partnership skills across organisational boundaries
Leadership experience in higher education or student-facing professional services
Experience developing student voice, survey, engagement or feedback strategies
Experience leading multi-site services or student-facing first-contact/navigation services
Experience coordinating sport, participation, transition or belonging initiatives
Experience presenting reports, business cases or recommendations to senior governance groups

Benefits

Comp & perks

Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme), a defined benefit pension scheme providing a secure income for life post-retirement
Enhanced paid leave: 41–46 days depending on the role (full time)
Family-friendly policies including hybrid working and a flexible work environment
On-site nursery
Sector-leading enhanced maternity scheme
Employee Assistance Programme with on-demand GP appointments, wellbeing support and advice, and counselling access
Electric Vehicle Scheme
Cycle to Work scheme
Wide range of discounts and financial benefits through an easy-to-use app