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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in collections and recovery management, with a strong focus on designing customer communication frameworks and predictive models. Capable of leading cross-functional teams to enhance customer experiences and operational efficiency through AI and automation.
Highest-signal resume keywords
Collections ManagementRecovery Strategy DevelopmentPredictive ModelingCross-Functional CollaborationCustomer Communication Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections OperationsDelinquency ManagementSegmentation StrategiesBehavioral AnalyticsDigital Channel Communication
Soft Skills
CreativityOperational Rigor
Tools & Technologies
AI-Powered WorkflowsAutomation SystemsTesting Frameworks
Industry Keywords
FintechLendingCustomer RecoveryBehavioral Incentives
About the role
Key responsibilities & impact- Own the full overdue customer lifecycle at Baubap
- Design recovery journeys across channels and delinquency stages
- Develop messaging strategies, tone of voice, and customer communication frameworks
- Create behavioral incentives that increase repayment without coercion
- Design predictive models and segmentation strategies
- Build product experiences that help customers recover financially
- Develop AI-powered workflows and automation systems
- Establish testing frameworks to continuously improve recovery performance and customer experience
- Work cross-functionally with Product, Data Modeling, Engineering, Risk, Brand, and Customer Experience
- Build and lead a small team of analytical and creative builders over time
- Build world-class recovery performance while maintaining customer trust
- Reduce friction, anxiety, and shame in collections interactions
- Create scalable and intelligent systems instead of manual operations
- Help customers return to financial health
Requirements
What you’ll need- Extensive experience in collections, recovery, or delinquency management in lending or fintech
- Strong understanding of collections operations, strategy, and recovery economics
- Experience designing collections flows, segmentation, and customer treatment strategies
- Familiarity with predictive modeling, risk signals, and behavioral analytics
- Experience working with digital channels such as SMS, WhatsApp, push notifications, email, IVR, and in-app communication
- Ability to work cross-functionally with technical and non-technical team
- Ability to combine operational rigor with creativity
- Excitement about AI, automation, personalization, and modern communication systems
Benefits
Comp & perks- Being part of a multicultural, highly driven team of professionals
- 20 vacation days / year + 75% holiday bonus (Prima Vacacional)
- 1 month (proportional) of Christmas bonus (Aguinaldo)
- Food vouchers
- Health & Life insurance
- Competitive salary