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About the role
Key responsibilities & impact- Serve as a liaison between business teams, store operations, and technology, translating retail needs into efficient solutions for physical and digital channels.
- Support the maintenance and enhancement of processes connecting physical stores and e-commerce, ensuring an integrated customer experience.
- Participate in requirements gathering, process design, testing, and user acceptance testing for new features and system improvements.
- Monitor and support daily retail operations, identifying and resolving issues related to sales, inventory, orders, billing, tax, logistics, and customer service.
- Conduct impact analyses and identify improvement opportunities in omnichannel processes, including buy online, pick up in store, ship from store, exchanges, returns, and inventory integration.
- Collaborate with Operations, Sales, Logistics, Tax, Customer Service, and Technology teams to ensure system stability and continuous improvement.
- Support the management of vendors and partners responsible for systems within the retail ecosystem.
- Monitor operational KPIs and propose improvements to increase operational efficiency and enhance the customer experience.
- Contribute to digital transformation projects, supporting integration between physical and online channels.
Requirements
What you’ll need- Experience in retail operations, e-commerce, or omnichannel environments.
- Knowledge of physical store operational processes, including sales, point of sale, inventory, receiving, exchanges, and closing procedures.
- Experience with requirements gathering, testing, user acceptance testing, and implementation of system improvements.
- Experience working at the intersection of business and technology teams.
- Analytical and organized mindset, with strong problem-solving skills.
- Excellent communication skills and the ability to work with multiple stakeholders.
- Knowledge of Agile methodologies is a plus.
- Knowledge of Zanthus (POS) and Gcom systems is a plus.
- Experience with omnichannel operations and integration between physical stores and e-commerce is a plus.
- Knowledge of retail order, inventory, logistics, billing, and tax processes is a plus.
- Experience in retail networks with multiple stores or franchises is a plus.
- Knowledge of e-commerce platforms, CRM, and loyalty programs is a plus.
- Experience in D2C (Direct-to-Consumer) environments is a plus.
Benefits
Comp & perks- Transportation allowance
- Parking
- Chartered transportation departing from two subway stations and two bus terminals in Guarulhos: Pimentas and Cecap
- On-site meals
- Meal allowance
- Medical and dental insurance
- Private pension plan
- Life insurance
- Pharmacy benefit
- Discounts on Bauducco products
- Wellhub