FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Customer Service Coordinator, DACH & RoW
Bavarian Nordic. Manage first- and second-level customer inquiries and escalations across DACH and RoW markets .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer inquiries and escalations while ensuring compliance with GDP, GMP, and WDA requirements. Proven ability to drive continuous improvement and standardization in customer service operations across regulated industries.
Highest-signal resume keywords
Customer Service ManagementOrder To Cash (O2C) ExecutionGDP ComplianceGMP ComplianceSupply Chain Operations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ManagementDelivery ManagementInvoice ManagementCustomer OperationsContinuous Improvement
Soft Skills
Problem SolvingCollaborationCommunication
Tools & Technologies
3PL ManagementLSP Management
Industry Keywords
PharmaceuticalLife SciencesHealthcareFood & BeverageRegulated Industry
About the role
Key responsibilities & impact- Manage first- and second-level customer inquiries and escalations across DACH and RoW markets
- Ensure compliant and efficient O2C execution, including order, delivery, and invoice management
- Drive standardization, governance, and continuous improvement within Customer Service
- Work with customers, internal stakeholders, 3PLs, and LSPs to resolve issues and improve service performance
- Support audit readiness and compliance with GDP, GMP, and WDA requirements
- Deliver a strong customer experience while supporting compliant and efficient operations
- Report to the Senior Manager Customer Service DACH & RoW
- Collaborate with Commercial, Supply Chain, Finance, Quality, IT, external customers, 3PL providers, and LSPs
Requirements
What you’ll need- A Bachelor's degree in Business Administration, Supply Chain Management, Customer Service, or a related field
- At least 5 years of experience within Customer Service, Customer Operations, O2C, or Supply Chain Operations
- Experience from the pharmaceutical, life sciences, healthcare, food & beverage, or another regulated industry
- Knowledge of GDP, GMP, and regulated business processes
- Full proficiency in German and English, both written and spoken
- Occasional business travel of up to 10%
- Visa sponsorship and relocation assistance are not available
Benefits
Comp & perks- A meaningful role in a growing vaccine company
- A collaborative workplace with colleagues across countries and functions
- Opportunities for professional development and broad business exposure
- Flexible working conditions
- A competitive compensation package
- Bonus opportunities