Electronic Referral Intake Associate

BAYADA Home Health Care

. Receive, document, and process incoming referrals .

Posted 11/3/2026full-timeRemote • New Jersey • United StatesJuniorMid-Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and attention to detail while effectively coordinating referrals and communications in a healthcare setting. Excels in providing excellent customer service and facilitating communication among diverse stakeholders.

Highest-signal resume keywords

Customer Service ExperienceHealthcare Setting ExperienceVerbal And Written Communication SkillsOrganizational SkillsReferral Intake Coordination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention To DetailProfessional InteractionFlexibilityEfficiency

Industry Keywords

Referral ProcessingCase ManagementInsurance VerificationContact CenterClient Services

About the role

Key responsibilities & impact

Receive, document, and process incoming referrals
Ensure referrals are thorough, accurate, and complete
Follow up with local branches to ensure timely responses to referral sources
Facilitate communication between Case Managers, Client Services Managers, Clinical Nurse Managers, and Field Nurses
Communicate payer information to the internal Insurance Verification team
Provide excellent customer service
Coordinate referrals and communications for BAYADA service offices

Requirements

What you’ll need

1-2 years of relevant customer service, administrative, or professional experience preferred, but not required
Experience in a healthcare setting, contact center, and/or referral intake highly preferred
Ability to simultaneously work in multiple systems in a fast-paced environment
Exceptional verbal and written communication skills
Ability to interact professionally and effectively with diverse customers and stakeholders
Strong organizational skills and attention to detail
Ability to work with speed, accuracy, and efficiency
Flexibility to work either five 8-hour days or four 10-hour days, including one weekend day each week
Ability to complete Monday-Friday, 8:30 a.m.-5:00 p.m. EST training for the first two months

Benefits

Comp & perks

Monthly bonus up to $250 based on key performance indicators (eligible after 6 months in role)
Paid holidays
Vacation and sick leave
Vision, dental and medical health plans
Employer-paid life insurance
401(k) with company match
Direct deposit
Employee assistance program
Weekly pay
Discounts, perks and partnerships
Awards Weekend trip
Advancement opportunities
Continued education opportunities
Udemy courses
Webinars
Training on customer service, equipment, tools and technology