AVP, Personal Lines Production Manager

BayCoast Bank

. Lead, coach, and develop the Personal Lines sales, production, and remarketing teams .

Posted 9/23/2026full-timeSwansea • Massachusetts • United StatesLead💰 $62,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in coaching and developing sales teams while effectively managing personal lines insurance operations. Proficient in analyzing coverage needs, implementing marketing strategies, and maintaining relationships with insurance carriers and clients.

Highest-signal resume keywords

Property & Casualty LicenseLeadership ExperienceApplied Epic ProficiencySalesforce ManagementPersonal Lines Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Underwriting GuidelinesSales PracticesAnalytical SkillsDecision-Making SkillsCoverage RecommendationsPipeline ManagementCross-SellingUpsellingCompetitive Pricing AnalysisProcess Improvements

Soft Skills

Communication SkillsRelationship-Building SkillsCustomer Service SkillsCoaching SkillsAttention to Detail

Tools & Technologies

Microsoft Office SuiteSalesforceComparative Rating SoftwareAgency Management Systems

Certifications & Qualifications

Property & Casualty LicenseACSRCISR

Industry Keywords

Personal Lines InsuranceAgency OperationsNew Business DevelopmentClient Account ReviewsInsurance Solutions

About the role

Key responsibilities & impact

Lead, coach, and develop the Personal Lines sales, production, and remarketing teams
Establish, monitor, and evaluate sales objectives and production targets
Assist producers and staff with underwriting questions, coverage recommendations, and agency procedures
Participate in new business development initiatives and identify agency growth opportunities
Review, remarket, cross-sell, and upsell existing accounts
Analyze quotes and proposals for accurate coverage recommendations and competitive pricing
Oversee pipeline management and timely processing of new business opportunities
Conduct client account reviews, identify coverage gaps, discuss discounts, and recommend insurance solutions
Build and maintain relationships with insurance carriers, underwriters, and business partners
Facilitate sales meetings, prepare reports, and communicate agency initiatives and performance metrics
Audit team activity for procedural compliance and accurate documentation in Applied Epic
Monitor Salesforce leads and referrals, distribute opportunities, and track production results
Develop and implement marketing strategies and campaigns with agency leadership and marketing teams
Prepare annual department procedures, process improvements, and operational updates
Support employee development through coaching, performance evaluations, and professional growth opportunities
Attend industry events, seminars, branch functions, and carrier meetings
Promote referrals across all business lines
Perform additional responsibilities as assigned

Requirements

What you’ll need

Property & Casualty License Required
Strong knowledge of personal lines insurance products, underwriting guidelines, agency operations, and sales practices
Proven leadership experience with the ability to coach, mentor, and motivate employees
Excellent communication, relationship-building, and customer service skills
Ability to manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail
Experience with Agency Management Systems, preferably Applied Epic
Proficiency in Microsoft Office Suite, Salesforce, comparative rating software, and related insurance technology platforms
Strong analytical and decision-making skills with the ability to evaluate risk and coverage needs
Massachusetts Property & Casualty License required
ACSR, CISR, or similar professional insurance designation preferred
Willingness to attend professional development programs, industry seminars, and occasional travel as needed
Ability to sit, talk, hear, and lift up to 20 lbs.
May be required to work evenings and/or weekends

Benefits

Comp & perks

Annual performance incentives
Health insurance
Dental insurance
Vision insurance
Short-Term Disability coverage
Long-Term Disability coverage
401(k) plan with company match
Pension plan fully funded by BayCoast
Paid time off
Personal days
Sick time
Student Loan Paydown Program
Educational Assistance Program
Career development, training, and advancement opportunities
Collaborative and supportive work environment
Community involvement opportunities
Reasonable employee accommodation for physical or mental disabilities
Remote meetings and occasional travel as needed