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Baystate Health

Behavioral Resource Technician, BRT

Baystate Health

. Provide safety observation of assigned patients .

Posted 9/16/2026full-timeSpringfield • Massachusetts • United StatesLead💰 $17 - $23 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in direct patient care, including safety observation, documentation, and support for behavioral health needs. Holds essential certifications such as CPR and CPI, ensuring readiness to provide compassionate and professional care in diverse clinical settings.

Highest-signal resume keywords
Direct Patient CareSafety ObservationCPR CertificationCPI CertificationClinical Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Patient Care AssistanceDocumentationBehavioral Health SupportPatient ObservationAmbulation Support
Soft Skills
Caring InteractionProfessional CommunicationTeam CollaborationAlertnessEmpathy
Certifications & Qualifications
CPR CertificationCPI Certification
Industry Keywords
Patient SafetyClinical GroupingBehavioral HealthPatient NeedsInterdisciplinary Teams

About the role

Key responsibilities & impact
  • Provide safety observation of assigned patients
  • Maintain a safe environment and interact with patients, families, and staff in a caring and professional manner
  • Provide direct patient care and assistance, including bathing, feeding, toileting, ambulating, turning, and repositioning patients
  • Observe patients closely and recognize changes in condition, behavior, mood, or activity
  • Report changes in the patient's condition or behavior to the nurse immediately
  • Accurately document patient observations every 15 minutes throughout the shift
  • Remain awake, alert, and attentive at all times during patient safety observation
  • Work in all areas included within the assigned clinical grouping
  • Support designated patient care and behavioral health areas across Baystate Health facilities in Western Massachusetts
  • Partner with nurses and interdisciplinary teams across Baystate Health

Requirements

What you’ll need
  • High School Diploma or GED
  • Ability to work in all areas included within the assigned clinical grouping
  • CPR through the American Heart Association BLS Provider certification required prior to start
  • CPI certification required within 6 months of employment
  • Relevant clinical or patient care experience—at least 12 months
  • Comfortable working with patients who may have behavioral health, emotional, psychiatric, or safety-related needs
  • Day shift or night shift availability
  • Ability to work in facility-based or system-wide assignments

Benefits

Comp & perks
  • Full-Time and Part-Time positions are benefit-eligible based on the applicable FTE and position
  • Applicable compensation differentials based on Facility or System-Wide assignment and applicable shift or clinical grouping
  • Additional premium pay programs may apply when eligibility requirements are met
  • Work without an on-call requirement
  • Flexibility and variety across different care environments
  • Opportunity to build experience across multiple behavioral health and patient care environments
  • Opportunity to work with different interdisciplinary teams and patient populations
  • Opportunity to develop and strengthen behavioral health, patient observation, communication, and crisis-support skills